We have gathered the most frequent and important questions that have been asked since our last FAQ. Please refer to this thread for the most up-to-date information regarding the Founder’s Pack, regional servers, and more.
Until when can I purchase the DLC (Founder’s Pack)?
-We’ve set the DLC sales to be open until April 27th, so you may make your purchase anytime until then. However, the Early Access period decreases the later you purchase the DLC, so please keep this in mind.
I bought a Founder’s Pack and my friend gifted me the same one. Can I claim both packs in the game?
-Since the Access Passes are considered DLC by Steam, you can’t have two of the same in your library. You can try asking Steam for a refund for the one you’ve bought and receive your friend’s gift.
Can I save my Founder’s Pack until a EU server opens and retrieve it there?
-You can hold onto your Founder’s Pack in the in-game mailbox, as the pack will appear across all servers and do not expire, but EU/SEA/Oceania/LA/other regional servers opening is in debate and not a confirmed matter so please take that into consideration.
Can the Founder’s Pack items be claimed separately?
-No, you cannot take out the contents of a pack and distribute each item separately. You’ll receive the Tokens, dolls, etc. altogether.
Is the DLC refundable? How do I get my refund?
-You can refund your DLC through Steam customer support, but you won’t be eligible for a refund if you have taken the bonus items from the pack. Please contact Steam customer support for their refund policy on our DLC product.
Can you please change the service open date back to March 22nd? Or will this at least be considered?
-The service open date of March 29th is final and cannot be changed. Making it the 22nd would not give us enough time to prepare our services.
Will there be a wipe when the game goes free to play?
-There will be no wipe. All your teams, characters, and items will remain.
Will you tell us how many servers will open and can we get a list of server names beforehand?
-We will make a separate announcement once it’s clear how many servers we’ll open.
Do Tokens allow 1:1 trading? It’s not stated on the Early Access announcement.
-Yes, they do. We have updated the image on the announcement.
Is the storage shared between characters?
-There are two kinds of storage system. The storage shared between characters of the same team will require a Token to use. This Team Storage has 1 storage space as default and you may unlock more slots using silver.
We hope this answers the questions and concerns many of you had.
In addition, we would like to let you know that your suggestions are being monitored at all times. We value your contribution and will do our best to bring you an enjoyable gaming experience. Thank you all for your continued support.
[UPDATE - March 22nd, 2016]
Q. I am unable to patch the client and receive error messages when I try to do so.
A. Please PM the staff with such issues and mention which nation you are downloading the patch from as we have reason to believe only certain regions have this issue even if they aren’t region locked.
Q. I can’t see the ‘Play’ button for Tree of Savior on Steam anymore!
A. Valve changed the status of the game to ‘Coming Soon’ in order to reduce confusion. You should be able to purchase the Founder’s Server : Exclusive Access without any problems.
Q. I am not able to install the DLC after purchasing it!
A. You will be fine as long as you have ownership of the DLC as there is no separate installation for it. You will be able to obtain the in-game contents after you have logged into the game on the 29th of March.
Link to the Steam Refund Policy : http://store.steampowered.com/steam_refunds/