Tree of Savior Forum

Known Issues - UPDATED (April 12th)

yes I have an nVidia

the experience seems to be running in the background too

The game sometimes magically becomes korean by itself, please fix this, i have to fix it and download some unknown patch every time this happens

Im having the error 621 cannot open tree of savior, apparently my client_tos.exe disappeared from the files after this update, i need help fixing it, did reinstaled it but it didnt solve the problem, help please!

What about the dead body bug, every time when someone die the body vanish and make it very hard to ress.
It is very annoying and compromise the party, should be fixed soon!

2 Likes

Totally agree, btw, the body does not banish, it keeps moving… it looks like a sliding corpse (lol). So you can see the body in some other place, if you use ress there you’ll miss it for sure.

As a priest I have to kinda guess where the body really is, (and ask if he/she is really there if I have the chance) and then cast ress… this is not doable most of the time…

1 Like

STILL WAITING FOR YOU TO FIX WHITE SCREEN UPON LAUNCH. STILL HAVEN’T BEEN ABLE to PLAY SINCE DAY 1. THANKS FOR THE (LACK OF) ACKNOWLEDGEMENT AND PR I HELPED FUND. THE QUALITY OF YOUR CUSTOMER SERVICE AND CONCERN IS INSPIRING. /sarcasm

Support Ticket: (Copy & pasted since apparently tickets aren’t important enough to number and classify)

Team Name : n/a
Character Name : n/a
Steam Account : Signakell
user local time : Thu Mar 31 2016 00:11:35 GMT-0400 (Eastern Standard Time)
input date : 2016-03-31
input hour : 0
Type of Bug : Game client

Date/Time and Location : Since release date, initial login screen.

(when and where the bug occurred)

Description :

(decription of what you were doing before, during, and after the bug happened)

After launching the game, I am stuck at a white screen. The music
plays in the backround, and the cursor changes when I highlight things,
but all I see is a white screen. Everything is loaded, but can’t see it.

Steps to reproduce the issue :

Tried running the client and steam as administrator

Turned off firewall

Verified Integrity of files via Steam

Installed many .Net Framework updates

Updated my graphics card driver as well as sound, display, others

Ran the sfc /scannow through CMD with no errors in the DLLs

Altered the user.xml file to run on windowed at 1920/1080

Tried the 3 files posted in the forums

Updated Flash and enabled it on Internet Explorer

Updated Java

Updated Windows

Uninstalled and Re-installed both Steam and ToS

Screenshots / Video :

(attach screenshots or videos regarding the bug)

System

  • CPU : HP Pavillion

  • RAM : 8gb

  • Graphics Card : AMD Radeon 7660

  • Mainboard : AMD A10-5700 APU Quad Core @3.4hz

  • Storage : 300gb out of 900gb free space on the disk

  • OS : Windows 10

  • Internet Connection : 75/75mbs

  • Country / Region (US-east/west) : US-East Coast

@STAFF_Ethan @STAFF_Shawn When can we expect game performance issues to be remedied? A game like this should not be nose diving between 200FPS and 7FPS

1 Like

@STAFF_Ethan @STAFF_Shawn

Head bug
I’ve seen many people having this very same bug and I couldn’t find an answear on this issue by IMC yet.

Other people having the same bug: Head is bugging everytime i walk up-left or right-down
Minor bug with head movement
Buggy head. Head faces the wrong way in combat. Exorcist head

And so on.

It may seem like a not important issue, but it completely ruins the whole immersion experience. Please, fix it as soon as you can! :frowning:

Game Control Mode (Keyboard/Joypad/Mouse) : Mouse+Keyboard Bug Description : Since iCBT2, there was an issue where my character’s head would twitch and constantly switch between looking in specific directions and me. It still persists. (letting us know what you were doing before, during, and after the bug happened will help us a lot) Steps to reproduce the issue : 1) Run diagonally up-left (northwest) or down-right

Please fix the quest ‘Seal of the Royal Family (4)’
Not only me… There are many ppl face this problem


Please IMC! Why you want us to build new char so much…???

@STAFF_Shawn

If possible I’d like to ask that problems reported in tickets could be listed somewhere for us to comment or confirm or even give a workaround for it.

Somehow I can’t upload images using the built-in “Upload screenshot” function.

So I reported the problem which I think is known but isn’t present on this list in a way that I could show that it affected me and that it was present. A compensation? Would be nice. But I’m not really asking for it, I’m asking for a fix that prevents it from happening as it isn’t even a known issue by looking at the current list.

I feel that my ticket wasn’t even read.

I literally just jumped around aimed towards the barrier and ended up standing on the edge of it with my archer. Was facing north directly towards the barrier.

Same here. Please, fix it.

Can’t choose new advancement :frowning:
i havent got a “select class” button
And no bug with wizard class

1 Like

Hello. What happened? I’m close game,i’m close Steam, I’m reboot PC, but nothing helps… What need to do?

Hi, are you still having trouble launching the game? We’ve just updated the launcher and it should work now, but do check for possible solutions in this topic if you’re still getting the same error:

I’m tired for this error, always after updated, why do not check before release new patch

What about the “Zubeck’s Secret Moves quest” Compensation?
my Elementalist didnt get any stat point potion or anything like it said in the patchnotes. how do you get it o.o?

EDIT: Nevermind. i found it in the auction house “Retrieve” page o.O a bit weird but hey got my 1 stat point. thanks^^

…and if the file is…empty?

[EDIT]

You people screwed the pooch on this one…patcher will be “patched” with invalid files. Steam will download “correct” files…that cause the patcher to patch, and redownload invalid files. LOOP.

Un/reinstalling does nothing…

1 Like

I actually had to close out steam, then reopen steam which turned out there was actually an update for Steam. After Steam updated the patcher worked properly and I was able to get in.