Tree of Savior Forum

[BUG IN QUEST] Seal of the Royal Family (4)

Gameplay Bug Report Game Content
#1

Please fill in as much as you can :

Date and Time : 4/1/2016

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

Where it happened (which map, which quest, which npc, etc) : Ramstis Ridge

Bug Description :
I took the Seal of the Royal Family (4) quest with a party who was able to enter the Sanctum and finish the quest however, I was unable to enter the Sanctum to finish the quest since no green arrow is being displayed. I have tried the following to no avail:

  1. Changing channels
  2. Verifying game files
  3. Abadoning the quest and taking it again

Steps to reproduce the issue :

  1. Start quest by talking to Gustas Jonas
  2. Go near the entrance of the Sanctum
  3. Unable to enter Sanctum because no “Green Arrow” is displayed

Screenshots / Video :
(attach screenshots or videos regarding the bug)

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :
1 Like
Ramstis Ridge "Seal of The Royal Family"
Known Issues - UPDATED (April 12th)
#2

i have the same issue lol

#3

Same problem, though I see other players can go in.

#4

Did you fix it bro? How? Please help

#5

The same…
I want finish that quest :disappointed:

#6

The same here, i’m doing orsha and secundary.

#7

i have this problem too… anyone have a solution?

#8

I have this problem too.
IMC PLEASE! At least warping us into the sanctum! We need to do it only 1 time T________T

#9

I have the same problem.

#10

I have the same issue :frowning:

#11

My friend, (the topic poster) had to remake his character from scratch because IMC support had no other reply but “check your internet connection speed” when the bug is clearly in the game itself. Good luck people. This bug wont be fixed any time soon. Its either remake your character now or wait for a year for the quest to be fixed.

I’ve read that the bug existed since CBT 2 and it still hasn’t been addressed.

1 Like
#12

I also have to say, good luck. Somehow I can’t upload screenshots using the built-in function. So…

#13

Guys…

I already sent 3 tickets to support, and all the answer is same!

"Hello Savior!

Thank for contacting support team and bringing this to our attention. We’ll be sure to forward this to our development team for review and a possible fix. We appreciate your patience and understanding while they are investigating the matter. For any news and workarounds regarding Bugs found in the game, you may visit our Official Forum:"

So, I though IMC doesn’t care about us anymore :smiley:

#14

so 1 more people in this bug and still with no fixes, thx IMC for the great support for us.