I’ve sent the ticket the second time and this is what they reply me, after which I sent them an email as well.
Greeting Savior!
Thank you for contacting us.
Please be informed that we already received your ticket regarding with your concern. We will be sure to inform you once the investigation about this issue was already done. This might take a while, but we can only ask for your patience and understanding.
We advice you to stop sending further tickets about your concern to avoid confusion as we are already looking into it.
Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.
Best Regards,
Tree of Savior Support Team