@smackwtf2
got the same reply as you did. and as you can see, that reply is a generic reply for Ingame bugs and issue. fking copy n paste with useless sht info.
calling the attention of the ff staffs…
@STAFF_Ethan @STAFF_Max @STAFF_Ines @STAFF_John @STAFF_J @hkkim
we have an issue here affecting more than one PAYING customer… is there nobody there competent enough to look into this??
guess what… I just saw my name on the ban list released today. (considering ive been banned for 3 days now…)
bot PinoyAllSta**
First of all… I DONT BOT! Secondly… Im not from VARENA! i play on Telsiai… sigh
so my question here is, if the teamname is taken on one server, is it still available to be taken on another server? you see where Im getting at?..
Still doesn’t have my Teamname in the list (27-29). What happen to me?
-__-’
It’s been 70 hours since my restriction, still waiting…
Greetings Savior!
Thank you for bringing this to our attention. Please be advised that our Development Team is already looking into the issue. We appreciate your patience and understanding while they are investigating the matter.
If there is any updates regarding to your concern, announcements will be posted on our official website, so please stay tuned.
Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.
Best Regards,
Tree of Savior Support Team
Finally i’ve been unbanned after 2 days 8 hours. No compensation or any notifications of my unbanned from email/ticket. Hope u guys who are wrongfully banned gets back your access as well. GoodLuck.
Same here. Just get unbanned. Time to play 
i also got ban for being a bot well i’m NOT! those who is accuse wrongfully should have a good compensation for this! 2 days worth of dungeon ,exp , silver wasted for waiting being wrongfully ban … arghh so frustrating well i wish they unblock me. T_T
you’ll be delighted to know that there’s actually compensation for this. i just got mine. check you in-game mail and also you might want to check this >>
I saw you name there duke
that’s nice! but would be nicer if my name is there =(
Faith in IMC slightly restored.
Greetings, Saviors.
Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result.
We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items:
Below is the list of accounts affected.
[SEA] Telsiai
PinoyAllSta**
Telkar**
TIM**
Bi**
Gannicus**
S**
DadenMa**
Shiny**
Secretp**
DAFFA**
[SEA] Varena
RoyalDu**
Jycans-Wo**
SantosRepubl**
Shia**
Karven**
Sora20**
Sponklo**
About RII and the Bot Classifier
As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details).
Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well.
For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria.
Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case.
Thank you.
Sincerely,
IMC Staff
Greetings Saviors!!
First of all, We would like to say sorry for inconvenience of playing TOS.
Please report us via ticket of steam to gather up our saviors’ information.
Thank you so much for cooperation.
Your faithfully, STAFF_MAX
@STAFF_MAX kindly help me evaluate my acc please! being a supportive CUSTOMER do i really need to experience this? being unjustly block for 3 days now really? even w/o the compensation just unblock me already . it’s so frustrating having to deal with this. i already sent my e-mail last 3 days and no reply what so ever . hoping for fast action TIA.
