No reset for me today. Meh. 
today once again my templar (Raziel) didnt got a reset today. he is the only char that sometimes dont get a reset which its weird as i only use it for the event and nothing else due being a “rainbow” squire build.
3/3 chars did not reset today. I just submitted a ticket but I’m not expecting anything anymore since the last ticket that I submitted on thursday about 3/3 characters not resetting still has not gotten any reply. I think they’re intentionally ignoring us now because they cannot fix this damn issue.
@STAFF_Letitia @STAFF_Yuri @STAFF_Ethan @STAFF_Ines @STAFF_Max @STAFF_Amy
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Just 1 of mine didn’t reset.
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The game needs more staff moderation than this thread.
Proves that the rabbit is sticking up his hole again in the wrong places.
This bug that is causing issues for players isn’t moderated.
General game QC isn’t moderated.
Maybe things will be fixed tomorrow.
PROVE OUR DOUBTS IN YOUR COMPETENCE WRONG, IMC!!!
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Apparently they are able to see in the logs info like this, yet they reason out that they’re being so careful (meh, more like being so RNG) with giving away FAIR compensation to those who didn’t reset because some players might abuse it.
People send ticket. IMC staff check the logs to confirm. Just how hard is that to do? It’s not like these players wanted this to happen to their account. 
I feel like it’s just pure laziness on IMC’s part at this point. I don’t think it’s about receiving way too many tickets since they still have the time to copy-paste an apology.
FTS
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Hello guys~!
For anyone who is still having reset problems please send us a Support Ticket. And also please leave your Server, Team, and Characters that didn’t reset here so that I can make a record of them.
Sorry for the inconveniences this has caused 
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ya because the 7 other tickets totally didnt give a copy/paste response with no compensation or fixing of the issues itself
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tmrw will be 3 weeks of this problem
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Makes thread seeking solution to problem.
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When staff member says they will personally help you resolve the issue and asks for the server, team and character names that didn’t get a reset, he doesn’t give them to the staff member but instead makes a snarky comment.
Help them, help you. Leave the information Letitia asked for so she can follow up where your support tickets failed.
- Server
- Team Name
- Character Names that did not receive a reset
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- Server: Telsiai
- Team Name: Nvictus
- Character Names that did not receive a reset: Zero, Blanc, Astraea, Escaflowne, Mnemosyne, Childs, IceIceBaby, Reinhardt
Basically all my characters haven’t resetted this day. I hope we got this fixed ASAP. Thanks!
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again wat about plebs that never browse forum?
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also dont have reset 
and my account was blocked by an administrator… i cant even send the ticket for the compensation voucher …
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- Server: Telsiai
- Team Name: YJun
- Characters: Fundit & Nundit
- Server: Telsiai
- Team Name: TEAM_G9G
- Character Name : PiKaChuuu / lilddddoGe / lilTJ
All my characters haven’t reset this day too. Thanks
Sorry, not trying to prove you wrong here nor start an argument but I just want to share what I’ve experienced and have observed so far. You’ll notice this if you go back to the start of the thread (and other similar threads) down back here.
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Send tickets
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Get ignored. Sometimes you get an apology. Sometimes it’s like RNG and things go through. Sometimes we get compensation but it’s for one or two character when everyone in your team didn’t reset.
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Things get bad so people start posting in threads like this in the forums.
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Staff notices the uproar and then replies saying they will help people if they directly provide their information here on the forums. Does that mean they made a mistake by just replying with an apology to the people who took time to create tickets per SOP?
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Everyone (well, not really everyone) gets “FAIR” compensation. Ruckus dies down a bit. Bug still there.
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Repeat tomorrow.
The way things are going, they don’t bother compensating unless negative feedback becomes more apparent here.
If there’s not much complaining, those who did are likely to be ignored and left with the apologetic reply.
I know you understand too that this thread wouldn’t have been necessary (maybe just on the 1st day until IMC noticed) if only IMC did their job at handling those tickets. Why just reply with an apology when you can actually check the logs and compensate properly? Why wait for negativity to arise in the forums?
But no, they’re just allowing this poor process to be repeated. Bandaid after bandaid.
Poor excuse. They have logs to confirm sh~t.
I understand the bug can’t immediately be fixed, but the reset problem can be solved for the time being with fair compensation which I wish they did properly: read ticket, check logs, give PROPER compensation if viable (not 1-2 resets for a team of 6+), reply with copy-paste apology but include note saying compensation has been given for the day.
Heck if they must, make the mail containing the compensation in the in-game/team mailbox redeemable only for a day so people who didn’t log in on that day won’t be able to use it for the days after tomorrow.
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Mom! Please remove this guy because he has a point and I do not like it. The peanut gallery is always right and you are wrong. Things must always follow ABSOLUTE order because I said so and this is not how you fix problems!
If @FleeTiPi and the freedom flag force actually spent more time getting things fixed instead of trying to get people banned then these theads would not exist. The only purpose they serve is to further complicate problems and get rid of the people actually getting something done.
Compensation is only a temporary solution not the answer. IMC does not play this game so it is the players job to speak out on problems since their ticket system DOES NOT WORK and has not the entire time like their anti RMT systems.
What is even more funny is having a knee jerk reaction bursting into a thread posting how you basically do not like the tone is actually against the guide lines and that is all they are doing.
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Support staff =/= Forum staff.
When the marketing department (PR/Community) is willing to step in and help you because you didn’t get the support you want, you should give them the opportunity to.
Mainly because “checking logs” is often not as simple as you make it sound. A person requires database access to do it which is usually restricted to a couple of team members because making an error when looking through the database is dangerous. When a large quantity of users have an issue this leads to issues because having only a couple people able to do it for hundreds of issues is bad. This is especially a problem when the people that have the capability to do it are usually sysadmins with much more important jobs to be doing.
You can of course write systems to allow lookups without directly querying the database. But that’s another person’s man-hours to write, and depending on the database architecture lookups themselves can be incredibly hardware-intensive, which can cause further problems.
The world on the other side of the fence is not as simple as many like to make it seem.
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See:
They’re able to check logs and respond within an hour (a few minutes at best).
Sorry, this isn’t me trying to go against you but I know where my words are coming from. I kinda hate that they make excuses when they actually can do it.
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Different issues can be easier/quicker to check based on the available tools that are written.
I’m not trying to attack you. Just sharing how it is on that side of the fence from experience. (not imc experience, but for other titles)