Tree of Savior Forum

How many days this week did your dailies reset? today marks day 4. support tickets bring no compensation and say just to "wait"

General Discussion
#10

yes, and the biggest issue here is that this is obviously happening to many more people. now if a large portion of the playerbase only logs in to do dailies just so they can keep playing you already know what is going to happen next… keep in mind even though me and you are discussing this… whose to say alot of people have already said screw it and just logged off for good?

its unrealistic how many times imc has purposely killed their playerbase… and i mean severly on purpose… i dont mean mundane petty BS like “oh boohoo my class got slightly nerfed im quitting” or “i demand free stuff why arent i getting free stuff this is stupid im quitting” im talking about the many times they legit just cut off their playerbase and said “lol just wait please”

3 Likes
#11

Don’t worry, SA players will come back this week to save TOS

Unless returning players get the reset bug too lol

1 Like
#12

Hello everyone! We are working very very hard to fix the dungeon resets.

Please make sure to send us Support Tickets to ensure that you receive compensation :kissing:

For those who have not received compensation yet, I recommend that you send another ticket.

1 Like
#13

Sorry, but I did send another ticket for the 3rd day I didn’t get reset. All I got was an apology.

Also, the compensation you guys provided for the previous 2 days of no reset was only good enough for one character. My team has 6 characters.

If we do the math, I should’ve received 16 more dungeon resets (Saalus, regular dungeons, missions, event) for the 3 days I wasn’t resetted.

I’ve been helping a new player for a few days now (just met in-game, told him he can add me as friend so he can ask anything about the game whenever we’re both online) and just today he said he didn’t get reset. I told him to file a ticket but it seems he has no clue how so I explained it to him. Imagine other new players who didn’t know as well but didn’t have anyone to get help from. They would’ve probably just viewed this game as broken and quit.

Game Server : [SEA] Telsiai
Team Name : ZeroFoxGiven
Character Name : All SIX of my characters (Kuma, Tetsu, Taka, Red, Ketsueki, DoubleCheese)

3 Likes
#14

ive sent two tickets for two seperate days of not having my dailies reset and i was given NO COMPENSATION

STOP LYING TO US

@STAFF_Letitia @STAFF_Yuri @STAFF_Ines @STAFF_Ethan @STAFF_Amy @STAFF_Max

1 Like
#15

Man, I’m not sure why they aren’t compensating you. Right after I replied to her I got these on my mailbox a few minutes later.

ScreenShot_20170417_00004.jpg1920×1080 436 KB

Still only good for 2 chars though but I guess we “beggars” can’t be choosers in this game.

Thankfully, my resets have been fixed on the 4th day, and hopefully the issue doesn’t return anymore.

4 Likes
#16

I got 3times dungeon not reseted last week including weekend, and as a programmer myself, the logic to reset dungeon for whole server at the specific time is not that complicated, yet they cant even managed to do it.

#17

Hello darkness, my old friend.

Just as I feared, I didn’t reset this morning.

screenshot_20170419_00003.jpg1920×1080 758 KB

@STAFF_Letitia whyyyyy? :frowning:

ps Already sent another ticket again.

4 Likes
#18

okay, so the reset bug isn’t properly fixed just like the map explore bug. IMC too busy working on ktest to spare a day for itos ?

7 Likes
#19

submitted another ticket asking why i wasnt given any vouchers and they replied “because we gave you vouchers 3 days ago”

such a disgrace of a company

7 Likes
#20

giving them one last chance. submitting a 5th ticket. if no luck im just going to spam this thread with screenshots of their horrible customer support and will continue to tag the moderation staff

3 Likes
#21

It was over a month now and this thing havn’t been fixed. Your developers are the best IMC, indeed. clap clap clap

3 Likes
#22

On the not-so-bright side, I’m forced to go back to questing which I’ve done a lot of times already with previous chars if I am not able to find a grind party. :disappointed:

#23

So I’m guessing this (and every other major bug we currently have) isn’t going to get fixed until at least the “combat renewal” goes live? Is the philosophy IMC is taking “change is coming, why fix anything in the mean time”?

1 Like
#24

Party questing bug wasn’t fixed for 10 weeks, this is still early in comparison.

They probably don’t know whats causing it, maybe merging updated code from ktos could somehow fix it :slight_smile:

1 Like
#25

They don’t have to know to fix it. Simply revert the changes they did since implementing the new reset time (that nobody asked for) and it’s fixed.

1 Like
#26

I already sent a ticket for both of my accounts. I sent them 4 times. I never received any compensation. All i get is:
"Greetings Savior,

Apologies for the inconvenience the issue has brought.

We want to inform you that the investigation regarding the issue is currently in progress and will be fixed as soon as possible. We highly advise you to keep an eye on our official website for updates regarding the said issue.

Please give us more of your patience and understanding as our developers fix it.

Again, we deeply apologize for the inconvenience.

Regards,
Tree of Savior Support"

Game Server: [SEA] Telsiai
Team Name: Jyst
Character Name: Jee

Game Server: [SEA] Telsiai
Team Name: Jeee
Character Name: Hong

Thank you.

#27

Soon. The answer is always soon.

Soon could mean anything from a few hours to a few years.

But soon.

1 Like
#28

Game server :NA klaipeida
Team name Doggeydoo
character name highlanderhybrid

Game server :NA klaipeida
Team name Doggeydoo
character name Rav4hybrid

Game server :NA klaipeida
Team name Doggeydoo
character name PEPPERONI

Game server :NA klaipeida
Team name Doggeydoo
character name

please send 4 or 6 reset

april 19th didnt reset

1 Like
#29

for pete’s sake, help @joeswaaz with his problem. i know he is only 12 year old and cant wait any longer to play again.

3 Likes