It’s definitely a capability/resource thing. Look at how they treated TP comp for tokens. They could have taken the time to code it so that the people who BOUGHT tokens would receive the compensation, but that was either too difficult or too time draining for them to program, so what did they do? Something far more simple, if a character has a token in their inventory, 100 TP, boom, done, doesn’t matter if they’re not the ones who spent money to buy it in the first place.
Same issue here, it’s not that they’re opposed to class reset, it’s that it would take time and money they either don’t have or don’t want to spend. They’d have to make sure your attirbutes stayed with you, as I’m sure someone who spent millions maxing out an attribute would want to keep it if they did a class reset and picked that circle again. But since that requires too much work, why bother? On top of which, forcing people to reroll supposedly keeps players engaged longer (those that want to stick it out, people will undoubtedly drop off).
I personally don’t need a class reset, I’d like it, but I don’t need it, but I have to say, when done right, they work well and make the game far more enjoyable. What I loved about WoW was the talent system. I’ll admit it’s not as complicated as circles are in ToS, but as a paladin I could tank, heal or DPS, eventually, I could switch between specilizations and reset all my talent points too. So I could DPS when I wanted to and heal when I wanted to without making two different characters.
If anything, class resets would be beneficial because they would add MORE diversity to the game, not less as people argue. People go the meta build because of the huge time investment, because it’s the safe choice. Of course there are stragglers who invest so much time in a character they don’t reroll despite a bad build, but I don’t think most players are like that. People are far more likely to stick with a meta build since they know it works and play that, then try different builds because of the huge time commitment. When I hit R7 on my archer, I was so excited to finally get musket and eventually was kind of underwhelmed by it and wanted to go cannon instead, but I felt no desire to go through it all again because I genuinely enjoyed all my circles prior to musket. It would be awesome to have the ability to try both and stick with one I knew I liked. I did reroll and go a different route completely into fletcher partly because I wanted something to flow into R8 nicely but a bigger part is because I wanted something new and exciting, I didn’t want to get another character to 240 with only a single circle difference because that would be boring.