Game access is restricted

[mthreadgold]

Date and Time : 1am AEST (11am EDT)

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard / Mouse

Bug Description :
When trying to enter a server, an error message occurs, saying “Game access is currently restricted due to a server maintenance or other reasons. For more details, please contact customer service through the homepage.”

I have a feeling the servers are just full, but wanted to clarify.

Steps to reproduce the issue :

1. Log in to Tree of Savior via Steam
2. Try to enter a server (All 4 don’t work)
3. Error pops up: “Game access is currently restricted due to a server maintenance or other reasons. For more details, please contact customer service through the homepage.”

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Thanks in advance.

[thebloodyaugust]

Read you screen shot i says right there. DUE TO SERVER MAINTENANCE OR OTHER REASONS. and if you read the announcements there was scheduled maintenance 1am-5am i wasn’t awake at the time so i don’t know if it dragged on longer or not.

[mthreadgold]

Still getting this error (30+ hours since last maintenance), so it’s not as obvious as it might seem.

IMC support staff have been in contact with me. I’ll update if any solutions are found.

[STAFF_Ines]

Can you check whether you’re still unable to access the game? Thanks.

[mthreadgold]

Hi Ines,

I can now access the game, yes.

Kudos to the development team. Good work!

See you in game

[s0929211859]

why can not play.
i also did not use illegal procedures.
i have mail for you .
can you help me to solve the same problem?

[cmpdiet]

same problem game access restricted
name Team : Shasimi
Name Server : Telsial

i play hard why got this problem? please help
@GMFrancis_
@STAFFEthan_

[STAFF_Ines]

If you’re getting an access restricted message, please send us an e-mail at tossupport@imc.co.kr with your server and team name.

[cmpdiet]

thanks for ur respons
@STAFFEthan_
already email and submit ticket but still not unanswered

[mc888team]

@STAFF_Ines
I had the same problem too right now.
"Game is restricted due to … "
Running good yesterday, but got disconnected when fighting the quest boss.
Then in sudden, I got the error message after small patch 11533 and launcher update today.

[bomaindra94]

I got same problem, can u help me?
Already send my team and server to E-mail.

Thanks.

[mc888team]

@STAFF_Ines
Still having the same problem in the moment even after doing the integrity check and re-download some files.
I had sent email to tossupport@imc.co.kr 10 minutes ago.

In case could help to do faster procedure,
Team name: Asgardia
Server: [SEA]Telsiai

Thanks

[acespadee]

@STAFF_Ines
I had sent email to tossupport@imc.co.kr & submit ticket too 8 minutes ago

In case could help to do faster procedure,
Team name: NateRiver
Server:Klaipeda

Thanks

[djang.go.djang.go]

Same here.
I had sent email and support ticket.

Some of my friends also get this problem (one just bought the package yesterday), and some are still playing right now.

Team: Odangein
Server: SEA - Telsiai

BTW @mc888team, SEA server is Telsiai

[mc888team]

@djang.go.djang.go
Hahaha… thanks for the correction bro…
My mind is on a state of confusion right now.

[djang.go.djang.go]

nvm, can connect normally again

[bomaindra94]

@STAFF_Ines

Still having the same problem in the moment.

I had sent email to tossupport@imc.co.kr 1 hour ago.

In case could help to do faster procedure,
Team name: MHX-
Server: [SEA]Telsiai

Thanks before

[stevenbong17]

@STAFF_Ines

Also have the same problem…
i had sent an email to tossupport@imc.co.kr
In case could help to do faster procedure,
Team Name: Bongg
Server [SEA] Telsiai

[mefmalo]

easy solution

it means BANHAMMER TIME

[farixat]

@STAFF_Ines
same problem here
Team Name : Zcity
Server : SEA Telsiai

No Bot report on tos homepage but still i got stucked