GG and i was in a mission dungeon run when it kicked me out for no reason.
Turns out i got banned for botting which i’ve never done, not even Z botting. My team name is RoyalDuke, playing in Varena and grinded at Demon prison for the past 1 week. Well done IMC, really well done.
[Varena]
bot RoyalDu**
“i got banned for botting, but i never botted! here’s the name of my bot for proof!”
wow, that doesn’t look like a bot name at all.
what do i care though. maybe you are, maybe you aren’t bots.
file a ticket with support. no one is going to help you here on the forums.
1 Like
Ticket filed
Email sent
If it could happen to me, it could happen to any legit players here. Its Sunday and im too free.
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This post was flagged by the community and is temporarily hidden.
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It doesn’t have my Team name.
Why i can’t log in to Telsiai and Varena. 
Ticketed and E-Mailed
PS. Can you access to other servers or all unaccessible? @Duke.SG
Thank for the answer.
Yes, i can still access my Ferdimian lv5 swordman and Klapedia Lv10 Archer.
This is just bullshit, this is the second time I got banned for botting as the reason, I was clear of it the first time.
The only bot event that I’ve done is standing around afk for at least 8 hours while I work or sleep, and they considered this as botting due to my exceptionally high playtime.
Fair enough if I’ve got some standard pattern of moving or hitting but they never even bother to check the log and just ban you according to your playtime.
[Varena] "I actually player from Telsiai"
bot Dorago**
not any bot program player also not a Z key afk player, i been ban since friday 30 minutes after the maintenance and i spare my 2 weekend days to leveling my char, and now i just like a stupid sitting infront my computer for 3 days waiting for the support ticket reply and email reply. There are lot of player get ban since friday 27/5/2016.
Today morning i just checked the latest ban list for Accounts Banned for Abuse (May 27th, 2016), so surprise i saw my name is in the list under bot section VARENA server but i’m the player from TELSIAI server, i already submit a support ticket for the question why my account been restricted login into telsiai server and varena server, after the answer from support ticket i follow the instruction and send an e-mail to tossupport@imc.co.kr for account evaluation because i still don’t know why i get banned / restricted to both SEA server, and i still don’t get any e-mail reply for more than 24 hours, i spend 155 hours on my character with pure hand made and hardworking leveling but what i get is banned as bot this is really make me feel dissapointed while most of the real bot are still active across so many maps in TOS world, i hope IMC make a serious evaluation and release my account.
Same here… sigh
IGN: PinoyAllStars
Submitted Ticket… and once they’ve figured it out that we were wrongfully banned… is there a compensation?
BOT report system should be reworked.
BAN first then appeal and unban is very unfair. (even with compensation)
Many players effected from your broken BOT report system. Any solutions?
"Thank you for contacting us.
You are receiving the message because your account has been locked due to suspicious activity within the game."
Suspicious activity? 250+ hours game played, Level 105 & 75 chacters, bought atleast 5 DLC founders pack. And i have suspicious activity? My team name isn’t even in accounts banned for abuse.
Well played.
Submitted a ticket, email sent. This game is makes most legit players want to not pay anymore.
got the same fkin copy n paste reply…
Hello
Savior,
Thank you for contacting us.
Upon further investigation on your account, you are receiving the message
because your account has been locked due to suspicious activity within the
game. If you feel that this decision is unjust and wish to ask for a
re-evaluation of your activity in the logs please submit an email to
tossupport@imc.co.kr. Upon receiving an appeal, we will conduct a intensive
examination of your logs and unlock your account if it is clear of any violation.
Please provide the following details:
1)Team name
2)Server name
We hope for your understanding and patience.
Regards,
Tree of Savior Support Team
… my name’s not even on the list of banned players.
If anyone get unban please post here.
I want to know how long the process will take.
Asked them by ticket but no answer.
I am experiencing the same thing at the moment too can’t log in on any of the sea server other server i can tho. my Team name and Character name isn’t even on the ban list that they posted yesterday and that’s when I got the restricted access. anyway, ticket sent and emailed the email they gave me just hope it doesn’t last 2 weeks or more.
I’ve sent the ticket the second time and this is what they reply me, after which I sent them an email as well.
Greeting Savior!
Thank you for contacting us.
Please be informed that we already received your ticket regarding with your concern. We will be sure to inform you once the investigation about this issue was already done. This might take a while, but we can only ask for your patience and understanding.
We advice you to stop sending further tickets about your concern to avoid confusion as we are already looking into it.
Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.
Best Regards,
Tree of Savior Support Team
They do not deserve our patience nor understanding for those who are wrongfully banned. Their last 2 sentences are rather contradicting.
And i got this response. How many people are there in the customer support? One person every 8 hour shift? 2 shifts a day? @_@ They need atleast 5.
"Greetings Savior!
Thank you for bringing this to our attention. Please be advised that our Development Team is already looking into the issue. We appreciate your patience and understanding while they are investigating the matter.
If there is any updates regarding to your concern, announcements will be posted on our official website, so please stay tuned.
Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.
Best Regards,
Tree of Savior Support Team"
@smackwtf2
got the same reply as you did. and as you can see, that reply is a generic reply for Ingame bugs and issue. fking copy n paste with useless sht info.
calling the attention of the ff staffs…
@STAFF_Ethan @STAFF_Max @STAFF_Ines @STAFF_John @STAFF_J @hkkim
we have an issue here affecting more than one PAYING customer… is there nobody there competent enough to look into this??
guess what… I just saw my name on the ban list released today. (considering ive been banned for 3 days now…)
bot PinoyAllSta**
First of all… I DONT BOT! Secondly… Im not from VARENA! i play on Telsiai… sigh
so my question here is, if the teamname is taken on one server, is it still available to be taken on another server? you see where Im getting at?..