Tree of Savior Forum

Why do you treat SA server like it doesnt matter at all?!

General Discussion
#8

[quote=“danielfaccioli, post:1, topic:269752”]
they created a way of getting rid of us:
[…]
Lured every South american into it (a trap)
[…]
Bottom line is they came with the PERFECT solution to deal with our problems without having to “waste” any money on us
[…]
Many of us have already asked to return to Klaipeda or Orsha, but they refuse to transfer us back (obviously, after all this was all a trap to screw us over and please north american players)[/quote]
Geez, how much more paranoid can you get? Want to throw in some reptilian conspiracy theories too, how the reptilians hate south america?
If your power goes out for any reason, do you also immediately believe power lines are sabotaged by people who hate south america?
But seriously : Just because something is currently working in a very sub-optimal way it does not mean that there are conspiracies against south american players with elaborate trapping shemes.

Have you ever, for a single moment, considered the possibilities that maybe it’s not the servers fault but possibly a shitty internet provider somewhere between the server and the SA playerbase?
Did you do any tracing checks to find out if the laggy-ness is truly caused by the server and not any connection node between you and the server?
Did you even consider for a second that they might already be working on fixing the problem or that the cause of the problem is not their fault?

I know this idea might be shocking but: IMC is a company. Do you have any reason to think why a company, interested in making money, would purposefully piss off customers, aka people who would give them money? Why would they purposefully make their customers leave? It doesn’t make sense.

Curious :
Are you sure this is because the server has a low maximum capacity setting (aka not many players are allowed to connect at the same time), or could there maybe be a different reason, like the server is overcrowded with bots, resulting in long queues?
The server can’t differentiate between bots and legit players, so if a server with a maximum of 5000 players has 4900 bots running on it then there is only space for 100 players to connect and any other players will be thrown in a queue. Heck, maybe bots are also waiting in the queue.
In that (huge amount of bots) case, it’s the bot networks that are to blame for it, not IMC. If some derpy bot company is greedy and thinks “i’ll just make 10000 bots on that server and let the RMT-money flow” then of course the server is full, but you can’t blame IMC for that since there is barely anything that could be done to stop bots from connecting.
That all however is provided that bots are the causes.

There could also be other reasons, like people who don’t like the SA people DDoSing the SA servers, resulting in lags or conneciton problems. If that’s the case: Not IMCs fault but other peoples fault.

I’m not saying that the servers are ok or that IMC is doing the best they can, however i think there should also be other things that should be considered that could be the cause of the problems.

That being said : An official statement from IMC would be nice, though.

7 Likes
#9

If you were going through all similar problems on your server and the IMC was giving sh… like this, I wondering if you would be so full of sympathy for they.

#10

i just don’t wanna wait more 20 minutes to enter in the game…

#11

And throwing my token down the drain.

#12

i quit right after transfer to SA cus of lag, now i see all these problems and i’m glad i did it. And NO, i will NOT play in LUG, ill just play other games (but a lot of ppl will play in LUG, sad for them)

#13

I’ve made a suggestion for this ■■■■■■■ queue system: Queue before char selection

#14

Despite OP’s dramatic tone, I do agree that SA is currently heavily overlooked by IMC.

I opted out from Kaipeda because the echo test server gave me a constant 30ms latency. Now I’m playing with 500ms average.

In the afternoon the queue goes up to 500, 600 or even 800 players! I’ve waited two hours, literally two hours to get in.

There are several maps that are not working, locking you out of the game (this was partially fixed, but still happening a lot).

It’s frustrating to no end, specially because the only response we had is “try another channel”.

#15

I lost 15 days of my token trying to login. I’ve send like…12 tickets, the support staff answered but no real solution…just “restart your game, try to login with you notebook above your head, etc, send a picture” I’m very dissapointed of the shitty service. For real, this is a ■■■■■■■ joke. I barely play one hour because i can’t stand the heavy lag, the map stucks, etc… I feel very frustrated because in Klaipeda i was playing without problems.

#17

I mean, Why do a simple ALT + Z ( change weapons ) takes 2~4 seconds to happen? I got ~72ms in SA. I was intriged then i went into [NA] Klapedia with 200ms and it goes immediately… This is absurd.

1 Like
#18

Man, this happened to every server too.

#19

brazilians jajajajaja

#20

There is no way to escape this truth: SA server needs some attention, FAST!
But its been a bit more than a week since F2P zerg. I’m willing to give IMC some more time.

#21

why are you guys not complaining to level up?

#22

Level UP has nothing to do with SA server atm. I hope it never happens to have.

1 Like
#23

For the sake of testing:
I just made a team on the SA server and i had absolutely no problems connecting, logging in, creating a character and playing the game.
I had a 250 ms ping, but that’s to be expected since it’s a long distance from here (europe) to the server.

Are you guys absolutely 100% sure it’s the servers fault, and that it could not possibly be shitty internet connection/shitty internet provider between you and the server?
Because if it was 100% the servers fault then obviously i should’ve suffered the same login/connection/lag issues as you guys. From my short experience on the SA server i can’t confirm that it’s the servers fault.

I’ll test it again later.

2 Likes
#24

must be their ISP. since some of our ISP also have problem. especially those cheap ones.

of course they cant do anything abt it if its the ISP problem. thats why they are blowing steam here. lol

#25

Well, it is quite random, lag comes and goes on different maps at different times of the day.

Also right now there is probably no line to connect but out of the 24 hours, about 12 hours you get a line of 200-900 people to get in, which is about 15-60min + - and if you get disconnected you have to get in line again.

Either way, its not out fault because i played on Klaipeda with a higher ping and i had a smoother gameplay than on SA (most of the time).

Stefan imagine this situation:

  • Half the day (usually early afternoon until past midnight) you have at least 15 min wait to log in.
  • In case you get disconnected for any reason or you want to get in a diff char, you gotta get in line again.
  • Half the maps at least (usually the less popular) are EXTREMELY lagged with a huge delay.
  • Sometimes you try to get in and it just says “Cannot connect to the server”.
  • This is just like for the past week, the 1-2 weeks BEFORE this week were COMPLETELY UNPLAYABLE.
  • Our reward was like 3 tomes of exp and 3 dungeon resets and OH YES, i had given up and i didnt log in for like 2-3 days after they gave the rewards, so i lost them (a lot of people did).
  • We also got 4 days of token as a reward, but me along with half the server were unable to play COMPLETELY for at least 10 days.

It was a lot worse in the past and they just dont fix the problem, all they did was put a player cap so that the server doesnt get too crowded (not much of a real solution).

#26

probably its your ISP is bad. what type of ISP are you using?

#27

@danielfaccioli :
I deeply sympathize with you guys and by no means i’m trying to protect IMC or say something like “lawl get a life” or something.
However i think it’s wrong of you to accuse IMC or LUP to secretly have a conspiracy against south american people and your accusation of them “luring you into a trap to get rid of you”.

What i’m saying is that people are often too quick to immediately blame the developer/publisher for what’s going on, especially since there could be other reasons why these problems exist, like i’ve listed in my posts above. In most of these cases i don’t think IMC can do alot about that, other than getting info from you (like tracelogs) and try to resolve the problem with the info you provide.

For example people could do tracerts/traceroute checks and see if there is any connection nodes that causes huge ping spikes or data loss. In all “SA server is bad” topics i i have read i did not see a single tracelog/pinglog posted, all topics are mostly “IMC YOU SUCK! YOU HATE SOUTH AMERICANS! ■■■■ YOU!” and similar things.

Here, i just did a quick tracelog to the SA server by using the command prompt and the command “tracert 52.67.15.170”, which is the IP of the SA server (i believe), to check if i have any connection problems to the SA server.

C:\Users\Sayuri>tracert 52.67.15.170
Routenverfolgung zu ec2-52-67-15-170.sa-east-1.compute.amazonaws.com [52.67.15.170]
über maximal 30 Hops:

7 11 ms 10 ms 11 ms vlan501.wien3.aco.net [193.171.26.153]
8 12 ms 12 ms 11 ms tengige-0-1-0-3-75.core1.aco.net [193.171.23.46]
9 12 ms 11 ms 11 ms xe-0-0-4.r16.uni.vie.at.nextlayer.net [81.16.152.13]
10 25 ms 27 ms 36 ms ae24.r02.uni.vie.at.nextlayer.net [92.60.1.48]
11 11 ms 10 ms 11 ms ae2.r06.uni.vie.at.nextlayer.net [92.60.1.127]
12 11 ms 10 ms 11 ms ae2.r06.inx.vie.at.nextlayer.net [92.60.1.123]
13 12 ms 12 ms 12 ms xe-0-0-0-2.r00.vienat01.at.bb.gin.ntt.net [83.231.187.1]
14 103 ms 103 ms 102 ms ae-4.r02.frnkge03.de.bb.gin.ntt.net [129.250.2.160]
15 30 ms 22 ms 22 ms ae-5.r21.frnkge03.de.bb.gin.ntt.net [129.250.4.162]
16 105 ms 104 ms 105 ms ae-4.r25.nycmny01.us.bb.gin.ntt.net [129.250.2.4]
17 104 ms 105 ms 106 ms ae-2.r07.nycmny01.us.bb.gin.ntt.net [129.250.3.98]
18 104 ms 103 ms 107 ms ae-7.amazon.nycmny01.us.bb.gin.ntt.net [129.250.201.122]
19 * * * timeout
20 * * * timeout
21 * * * timeout
22 114 ms 114 ms 113 ms 54.239.108.220
23 112 ms 113 ms 112 ms 54.239.111.241
24 * * * timeout
25 110 ms 110 ms 110 ms 72.21.219.72
26 270 ms 265 ms 278 ms 54.239.108.104
27 239 ms 240 ms 239 ms 54.239.108.119
28 * * * timeout
29 * * * timeout
30 243 ms 243 ms 242 ms 177.72.240.97

When you have lag problems/disconnect problems, can you (and others) do the same and post it here? Maybe we can see in the tracelog if there is some ISP that’s responsible for the bad lag and disconnects.

#28

What I’m going t say might be cold hearted but I think F2P players should be really more patient until they can buy the Beginner DLC if it isn’t out yet. When it does, please buy it!

Because if you want better server you will have to give money to IMC to buy those servers!

Founders didn’t waited for F2P to open, they put their wallet on the table and founded the game, that’s what allowed IMC to open 3+ servers during the early access.

Free loaders whinning is the worst, imo. Because that’s what you’re now F2P players who just came ONLY when the game was released to public FREELOADERS who complain and complain.

Instead, you could’ve just come with funders during the early access, give money and help IMC so they will have less potates servers. But you didn’t. So really, by posting over and over the same issue and bashing IMC again and again isn’t making the situation better, it’s just turning the community toxic!

“Let’s al unite together and bash, ■■■■ on dev!”

So really, for most of the whinners look at yourself first and see your fault too. IMC isn’t perfect but you freeloaders aren’t either.

From a dev point of view, you’re a bunch of opportunists who didn’t help the game to become better when it could’ve (omg, why 100+K people didn’t come earlier ?! If I knew I could’ve buy better servers and hired more people! ********).