If u donât like how the game starts, start another game.
That is not the kinda game you pay to start above other players. You start as all of them. If u donât like it, quit and talk to steam. Simple.
And play archeage.
This situation couldâve been avoided with a simple notice/warning on the Steam purchase page and yet some of you canât even give the benefit of the doubt.
From what Iâve managed to read, Iâm thoroughly disappointed by the negativity and inconsideration present in this thread. Had this happen to any of you I doubt you would be so quick to rationalize or feel so entitled to your insensitivity.
Some people like to use the Cash Shop. That shouldnât be difficult to understand.
Replies like this are unfortunate and frustrating. Is this how we want to welcome new players? It certainly isnât how I want to welcome them!
If he wants to use the Cash Shop let him! There was no need to be a jerk. We should not be alienating anyone, least of all new players.
I sincerely hope IMC comes up with a solution to avoid this happening in the future. This isnât the first time someone has had to deal with this and if they donât solve this issue it wonât be the last time. Be better.
All this negativity could have been avoided if the guy didnât react like a 12 years old.
Then iâm surprised you havenât been disappointed sooner, this forum is filled with negativity, in fact the forum community is TOTALLY different from the one in-game, but you should know that.
Oh but he can use Cash Shop if he wants to. â â â â happens too, in fact, â â â â happened, but the staff actually replied to this guy properly (wich is already crazy considering how it is with 90% support tickets).
However, after all the staff did, that guy has no right to behave like a kid in front of a toy store.
There are limits to everything and this guy clearly doesnât realize that.
This whole thread could have been prevented if there is a simple notice/warning of any kind on the Steam purchase page telling him about what heâs getting into before all this negativity.
I already h eard from Steam.
They said this has nothing to do with verification on their end. ITâs an arbitrary limite created by the game and they said its inappropriate that they wont reveal how long i must wait, in specific time and days.
Blaming a victim for a situation that shouldnât have occurred in the first place is silly. Itâs as if youâre saying, âHow dare he be upset!?â
Iâm aware of the vocal minority present on the forums. Itâs a constant reminder that we can be and do better as people and as a community.
Iâve been disappointed before and I may be again, but that doesnât mean I shouldnât be decent. How else will the others learn?
But itâs not because heâs a victim that he can react like he did.
He has a problem, staff gave proper response. He kept acting like a kid.
He has a right to be upset after what happened, but acting as if the staff didnât do anything to help isnât ok.
This is a very good point, but sadly, being nice doesnât always work.
In this case, heâs been told by others that the staff gave proper responses and that he just had to wait, yet, nothing changed.
Either way, my first post in this topic wasnât THAT negative to begin with, so idc, i donât want to be nice to people who prefer to act like kids instead of listening to others anyway.
Also, i think itâs better if we stop there, at this point the topic is just going nowhere.
This is probably the only thing everyone in this thread can agree on. Everything else is⌠whatever.
If this happened to me, my first rational thought would not be to make a first post on the forums with a troll name, accusing the company of fraud, calling them a scammer, parroting myself within the next 10 posts, all the while acting like a 12 year old.
Staff gave improper response. Steam Support agrees with me. Telling people to keep waiting, when hundreds of dollars is on the line, is 100% inappropriate.
I know youâre trying to pretend like you wouldnât be mad here, but youâre 100% wrong. Anyone who says they wouldnât want a specific time to wait when they bought something is lying on this forum today.
And again. I messaged Steam support. They agree. In their words, âThis is inappropriate.â
no one wants that, but no one also wants your kind of attitude towards imc staff
for whatever story you tell on steam staff, if you used it âin your wordsâ
i am sure itâs as misguided as your topic title so that to put you in favor
Give me gasolina or alcohol i send you tp
Well, teeeeechnically he could argue that its âfraudâ. Given that heâs angry over the whole situation, yeah.
Essentially, by not having a plain alert warning saying that new accounts will have TP spending limited to 300 a month, and having no direct manual method of immediately removing the limit (Not âreviewsâ, but things like scanning your driverâs license/identification - which are used by other similar games in the market), not to mention that there is completely no time frame mentionedâŚ
ThisâŚisnât the first time something like this has happened. I vaguely recall something similar happening back during launch before the first removal of the TP limit (I quit quite early, so iâve forgotten quite a bit).
Not to directly defend both sides, but the entire ingame cap situtation could have been better handled / better method used.
300 TP cap = 1 purchase of the battlebird/penguin pet from the store. Nothing else 
Canât even get a token before or after that. Yeeeessss I know the shining eggs have been added to cubes, but thats really recent. You can barely get 1 token + 1 TP costume with that.
For the TP cap, iâd say that maybe 1000 TP would be a better limit (1 purchase of the largest TP pack).
Thatâs the average price of a game ($60) on the market, anyway (Lets not argue about this or that game being cheaper or more expensive, please).
1000 would allow the purchase of 1 token, couple costumes (198), couple cosmetics (50-200).
arguing something based on emotions is basically being biased if you ask me, and that is not how you file a proper complaint
while he can argue about being âscammedâ the same misinformation could be said when the title suggests that all denominations of TP has an issue, as he generalized it as âdo not buy tpâ
but yeah, the easiest way to avoid this if you ask me is to put a notification regarding conditions on TP usage
of course they could go the extra mile and go with your suggestion, but it also means they would have to consider how this wouldnât be exploited as well
no oneâs saying imc has no fault to this, but more on how OP is being like this
itâs hard to help someone whoâs immature enough to not know the difference between âitsâ and âitâsâ
theyâll keep on using the wrong one until someone tells them the proper usage
but of course the longer peeps like these gets their way, the less likely theyâll understand
Iâm kind of sure they canât limit payments on Steam. At least not so easily.
But coming from someone immature enough to lie to support and annoy them until they make your weapon be enabled for Team Storage after it was locked to character for an intended reason⌠then put many Lv.7 gems into the very same bugged weapon instead of waiting for it to be fixed⌠lying about something you donât even know about wouldnât be much unexpected.
Back on-topic though.
Steam refund:
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.
Quick google on credit card chargeback period:
Chargeback periods vary by payment processor and by transaction type, but are typically up to 180 days or six months.
Iâm quite sure they wonât ask you to wait 180 days and you most likely do not need to wait this much.
But letâs say IMC actually gives an ETA, what can go wrong?
-
The chargeback periods varies by payment processors, that means an ill-intentioned user could search for a service with higher chargeback period. The result of this is that IMC would need to ask you to wait the maximum possible time, Iâd expect you to need to wait those 6 months for lifting the limit.
-
Per user ETA gets into a complicated area where IMC would need to be accurate with most payment processors and those gets updated over time. What if user X can get specific ETA and user Y canât?
-
Verifying identity with documents falls into the same problem, if they want to be safe theyâd need to be able to verify the information from every country an user might request so. How to make sure X personâs document is legit? What if Y canât be verified in a viable way?
Of course whatâs done is done and it definitely would be nice to have an alert about the TP spending limit somewhere.
Nice try kid
-Barely knew/played the game
-Proceeds to cash out like a whale
-Gets a random restriction (God knows where did it came from)
-Proceeds to throw tantrums
-???
-Profit
Moral of the story: Throw all of your cash to a game you barely knew/played
No, but this is how we want to treat immature brats.
Which is all well and good. Except, unless IMC is violating Steam policy, and you can get Steam to investigate (in writing, of course). their words mean absolutely nothing.
As far as I can tell, Steam only distributes the client and handles the DLC and TP transactions. Otherwise, they have no say in what IMC does with their game.
More like MrPayToCry
Always such a mess with this TP verification thingyâŚ
I understand IMC wants to limit TP so they donât get scammed because of chargebacks (amazing option for the honest buyers, and a nightmare when used by scammers), I also know that verifying can take time and they canât just bend the rules whenever they feel like it.
And while we all agree they should clearly explain they have such a system somewhere, like on their main page, on the recharging page, when buying TP or when claiming TP (or better: have the warning on several of them), what bothers me is that this guy has no way to get a legit refund unless he calls his bank for a chargeback. This isnât okay.
He paid in order to get TP and spend them. He canât spend them. Thereâs an actual, legit reason to it â okay. But if he decides he doesnât want to wait, he should be able to get a proper refund.
He gave the money, he hasnât been able to get the products he wanted in exchange. Any store would give back the money if the client isnât willing to be patient or find another solution.
Both IMC and the guy are being honest here, so they should be able to get to a honest solution.
ButâŚ
- IMC isnât telling him how long the verifications will take (even if as an approximation), which leads to the clientâs harassment and insane impatience (justified, but still questionable) ;
- IMC isnât telling him if/what he can do to help them verify (he did offer to send them his ID, bank infoâŚ) ;
- IMC cannot refund money.
I never understood the third one. How is it even possible for IMC not to be able to refund ? Even if itâs because theyâre on Steam, they should be able to contact Steam to tell them to refund the client and then take the TP from the account⌠It just feels weird to me that they donât have this kind of option. Not a âshadyâ weird, more like theyâre making things much more troublesome for themselves.
@mrpaytowin
Like Seiran said, Iâd advise you to wait a bit. Try to ask IMC for news about it like once or twice a week.
Also keep in mind that the staff, like Letitia who replied in this thread, cannot change or bend the rules, she doesnât have that power.
I know that Letitia (as well as the other forum staff) are hard working and do their best to help, if they can make it faster for you, they will. But they cannot make miracles since theyâre not the ones taking the decisions, so donât be too impatient or disrespectful with them. It wonât make it faster for you, and it might kill the staffâs motivation.
If youâre too tired of waiting: just chargeback. It will probably block your account though, but after such a negative experience anyway, why would you still want to spend in this game ?
And if you want to play for free casually, you can just create another account.
He does whatever the hell he wants with his own money.