again, this is not a problem on the connection to the server. It’s on the server itself, the AI completely freezes and nothing is done in the meantime server-side, proven by how things are after the freeze ends. IMC needs to focus their attention to the server software and it’s setup.
1 Like
is there any proof of this?
because it looks like a problem of packet loss, since velcoffer is running smoothly, different of the other contents.
It has always been like this, for more than a month. there is a multitude of videos that show that THE SERVER freezes intirely, skills that were being cast, are cast after it unfreezes and every inch of the game remains the same until it unfreezes (mobs don’t attack, don’t react, don’t move, damages doesn’t go out or is taken during the freeze) the intirety of the server just STOPS until it unfreezes, but party/world chat still works just fine, another proof that the game is still running and everyone is still connected but the game/channel server just FROZE (chat runs in another server).
Also there is multiple servers for each map/channels that explains really well why some maps/channels seems unaffected or less affected. But those that are affected, have that type of “entire server freeze”.
Thank you everyone for the ping test results. I would like to add that It’s incredibly helpful if you follow the guidelines just as @fabricio_polo mentioned. If you have not done so, please edit your post.
On top of that, please make sure to capture your ping when facing lag at least two hours into playing. And, as some of you have already done, please include the map and the channel where you were when it occurred.
Thank you for taking the time to provide us with this information. Feel free to send a Support Ticket or to leave the results here. Whichever is best for your convenience.
2 Likes
@STAFF_Letitia I noticed that stances like Dungeons, Earth Tower and Lv330 Raid does not freeze at all. Any other “open map” (even the Rainbow Trek maps, as I showed before) suffer from such freezes.
Not sure if other players noticed the same, hope they can share this information. At least I’ve been doing some ET, Dungeon and Raid runs recently and realized that freezes does not occur in these stances.
Don’t think that these freezes are related to population anymore, cause I get freezes at maps that I was almost alone, questing. Maybe comparing the way server handles both “maps” (regular and stance maps) might help find possible causes too.
1 Like
BELO HORIZONTE, MINAS GERAIS, BRASIL.
AMD R51600X- MSI B350M PROGAMING - 8GB RAM - 1060 GTX 6GB DRIVER 397.93
INTERNET - VIVO FIBRA 50 MEGA
Today fortunately it gave less LAG, and freezou much less. But still HAD !!!
MAP ORSHA - Woods of Linked Bridges - CH 2
First freeze at 0:30
System: AMD FX8350, 16GbRAM, radeon HD 7850, windows 10
Internet: vivo 25mb
Location: Brasilia - Brazil
10:50-51(server time) ch2 sausy 9 (CM)
11:03(server time) ch2 sausy 9 (CM)
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System: AMD FX8350, 16GbRAM, radeon HD 7850, windows 10
Internet: vivo 25mb
Location: Brasilia - Brazil
Nazarene tower CH 2 12:37(server time)
A lot of delay
Video:
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Sever Time: The first one 12:28PM // The second one : 1:45PM
Region: Brazil - Pernambuco
Internet: GVT 15MB
Map: Sausys room 9
CM 2
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You need to share the final statistics, when you stop (ctrl+c) the ping process. This is what they want, not the ping itself 
- Start the Ping process
- Play the game
- When freeze happens, stop the ping process (ctrl+c)
- When you stop the process, a statistic section will be created at the cmd window
- Share this statistics section
Bonus: You can stop the process and then, when freeze ends, restart the ping again. To do so, just press the up arrow key on your keyboard at the CMD window, it will bring back the last command you entered, which should be the ping command.
This helps myself to keep track of multiple freezes in one CM entry. The only tricky part is to scroll back the CMD window to get all the statistics, but if you save it right away, you will not have this problem.
Sever Time: The first one 05:34 pm // The second one : 05:34 pm
Region: Brazil - Pernambuco
Internet: GVT 15MB
Map: Sausys room 9
1 Like
System: AMD FX8350, 16GbRAM, radeon HD 7850, windows 10
Internet: vivo 25mb
Location: Brasilia - Brazil
10:23 (server time) ch 2 epherotao
Thank you everyone for the ping tests 
3 Likes
Freezes during SR9, AM 12:42 server time
Processor
Processor Intel® Core™ i5-6600K CPU @ 3.50GHz
Manufacturer Intel
Speed 3.5 GHz
Number of Cores 4
CPU ID BFEBFBFF000506E3
Family 06
Model 5E
Stepping 3
Revision
Memory
RAM 8.0 GB
Video Card
Video Card NVIDIA GeForce GTX 1050 Ti
Manufacturer
Chipset GeForce GTX 1050 Ti
Dedicated Memory 4.0 GB
Total Memory 8.0 GB
Pixel Shader Version 5.1
Vertex Shader Version 5.1
Hardware T & L Yes
Vendor ID 10DE
Device 1C82
Plug and Play ID VEN_10DE&DEV_1C82&SUBSYS_62513842&REV_A1
Driver Version 23.21.13.9135
Operating System
Operating System Microsoft Windows 10 (build 16299), 64-bit
Service Pack 0
Size 64-bit
Edition NVIDIA
Version 10.0.16299
Locale 0416
BIOS
BIOS BIOS Date: 07/25/17 16:18:06 Ver: 05.0000C
Version American Megatrends Inc. F22
Manufacturer American Megatrends Inc.
Date 07/25/17
Sound
Audio 1
Sound Device NVIDIA High Definition Audio
Driver 1.3.36.6
Audio 2
Sound Device Steam Streaming Microphone
Driver 8.33.15.17
Audio 3
Sound Device Steam Streaming Speakers
Driver 17.56.13.764
Audio 4
Sound Device Dispositivo de High Definition Audio
Driver 10.0.16299.251
Drives
DVD
CD
Size 930.6 GB
Free Memory 797.4 GB
Software
Internet Explorer 11.431.16299.0
Chrome 66.0.3359.181
Firefox
Safari
Java
Flash 29.0.0.171
DirectX 11.0
.NET 4.6.2
QuickTime
Adobe PDF Reader
Two more Challenge Modes to report freezes. Both from yesterday (June 07th).
==============================================================
First Challenge Mode
June 07, 09:40pm server time
Sausys Room 9 - channel 1
Freeze:
*02:54 to 03:17 (23 seconds)
It was a lot laggy than usual, even for a regular week day. After the maintenance lag was fine, but this particular CM was not. All party mates were reporting lag issues, not only me. The next one no lag problems though.
==============================================================
Second Challenge Mode
June 07, 10:20pm server time
Sausys Room 9 - channel 1
Freezes:
*07:58 to 08:21 (23 seconds)
*16:42 to 17:05 (23 seconds)
==============================================================
No footage of ET, Saalus, Dungeons and Lv.330 Raid again cause I’m not getting freeze inside these instances, as I mentioned before. Not sure why, but I did all last night too and only got freezes at Challenge Modes and regular maps while moving around them.
Brazil - south (Porto Alegre)
5Mbps cable connection ISP
1 Like
Team Name: Kleist
Region: Brazil / Rio de Janeiro ( southeast )
Internet: NET 30 mega
After testing several times at different times, I noticed that ms does not wobble in locking. But at times when there are few online players I realized that the locking number drastically reduces.
1 Like
As we can see, the problem is not the ping, but the server, the lag is stronger on weekends and at night, because WE HAVE MORE PLAYERS PLAYING AT NIGHT AND WEEKENDS.
2 Likes
Hi, My name is Luis and I’m playing (trying to) from Rio de Janeiro, Brazil.
That’s my ping test results, I hope that helps and you guys can fix it. Thanks =/
1 Like
is not a ping problem, it is a server problem
8:45(server time) ch 2 epherotao
1 Like
Pergunta para todos aqui sobre o freezing em Silute 