Tree of Savior Forum

I cannot receive my TP bundles

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#43

Bought 100 tp to no avail…

#44

Name is Orayin InfiniteGyre, on klaipeda, I purchased 100TP through Steam, and didn’t receive it. Please help

#45

Hi @patrick_ind_research! Kindly submit a ticket through our Support regarding this matter. Also, please be informed that TP Bundles are claimed in-game through the TP Icon which is on the upper right side of the screen, just beside your mini-map.

#46

Thanks GM_Francis, it was my ignorance, not a fault of the game. I was looking in the wrong spot. Thanks for the great game, by the way. Really enjoying it. And thanks for keeping content rolling in.

#48

I purchased 900TP through Steam and couldn’t receive it. Team name is ipchjonathan with multiple character, on orsha, and i used the character yusaki to try receive it through the TP icon, but it didn’t respond when i press use button for few time. So i closed the window and the button disappeared after i re-open the TP icon.

#49

Hi @ipchjonathan! We would like to ask if you have not yet received your TP Bundle. Please let us know by submitting a ticket through our Support.

#51

Same here, I purchased a 100 TP bundle via Steam and I click “YES” to receive it and I get booted from the server. Is this a current known bug? Thank you~!

#52

This bug seems to have re appear, I cant redeem TP in game …

Thanks for help, I already submit a ticket too

@GM_Francis : I did got an automatic answer to my ticket, Do I need to submit one again ? or reply be email ?

Regards

#53

Hi @xdaymax! If you have not yet received your TP Bundle after a considerable period of time (days), please let us know through Support. And kindly keep your character online for the system to continue processing the redemption of your TP coins.

#54

@GM_Francis i got the same problem. i bought 300 tp bundle and conldn’t receive it. My team name is CherryBear and my character name is CherryBear on Klaipeda server . i tried to receive the tp point before by the tp icon but nothing happen and now the button disappeared same as @ipchjonathan case. I bought this bundle on 28 august 2016 11.23pm. Thank you !

#55

Hello @ta_piti, kindly send us a support ticket for us to do further investigation on your account. Thanks!

#56

i got the same problem. i havent got my tp. i bought it from my steam wallet. they already deduct 2kpeso from my wallet. but until now i havent receive any TP yet. what should i do?

#57

please help me too. what should i do? steam already send me email that i bought it already. thank you! hope you can halp me too…

#58

Hi @rosecelinesabinosa1, we apologize for this inconvenience this has caused you. Kindly send us a support ticket for us to do further investigation on your account. Thanks!

#59

im new to this game. what is support ticket? and where should i send? i bought the higher price tp from my steam wallet. where should i send. all i have is the steam emailed me that i already purchased it.

#60

@GM_Francis please let me know where should i send the email from steam. so you can help me. thank you so much!

#61

@GM_Francis i already send msg to you. about support ticket. steam email. thank you!

#62

Hi @rosecelinesabinosa1, kindly go to our Support page and from that you may now send a ticket.

#63

@GM_Francis i sent the support ticket already. Could you check for me please. Thank !

#64

Hi, thanks to reply, so here is the thing, I did “receive” the bundle on the Yellow TP icon on the left right corner, but I can’t Redeem them, when I click on “OK” nothing happens.

So I am still seeing the Bundle in game but after 2 tickets still nothing for now, I will try to keep my char log in to see if that solve anything (it’s been 3 days already)