That promise was about transfer to new servers which will be added later when the game goes F2P, if there’s enough population that those servers will be added in the first place.
@Topru Then you should really send a ticket and probably even PM Julie about it. And please try to explain it in more easily understandable English. If any of your friends has better English skills, then ask them to translate it for you. I bet support would give you some useless unrelated copy-paste otherwise because they seem to be rather busy at the moment and might not have time to ask and clarify what you’re meaning. Good luck.