I understand the argument against build swapping for leveling, I also understand how nice it is to have a rare and effective build that others cannot easily copy. I enjoy being in that situation and it’s clear many others do also, given the responses against a reset. However, those issues pale in comparison to the struggle of the players who have made useless characters and are quitting in response.
A good MMO is driven by a strong endgame, repeating the same monotonous leveling experience comes second. Resetting is very healthy for the endgame community and the games population in general while also solving the massive problem for those individuals who are stuck with near unplayable characters.
Having an endgame situation where players can reset to whichever build they like creates a strong sense of balance. It allows the developers to make balance changes in a manner fair to the players, and for the players to respond accordingly. It makes endgame play more responsive, competitive and overall promotes a very healthy environment for the game to persist in. Anyone who has ever played through a dungeon with a well built party member can see that the current build is laughably imbalanced - which (if that’s what you REALLY want) is OK, IF players can alter their builds on the fly, but they can’t.
My motivation is simple; I’ve played for 200 hours so far, my build is terrible, my time was wasted, and I quit until a circle reset is available. I’m only doing that out of fear a circle reset will never come and all of my play time would be for nothing but I do really want to play the game again.
TL;DR
I understand some people don’t want resets but if they aren’t available people will be quitting in droves and no one wants that.