Date and Time(Please, specify the timezone) : 16:09 (GMT+8) 11/3/2016
Server Name: Varena [SEA]
Team Name: Kurumisawa
Character Name: Yui
Bug Description :
I bought a 100 TP Bundles,
The 100 TP bundle had shown up, but when i try to redeem it. It gives no response at all.
Please look into my purchase history and see that I haven’t bought anything with the 100 tp bundle because I couldn’t have even redeem it.
Screenshots / Video :
Guess what, answers from previous tickets and i’ve been waiting for a week. It’s still the same. STILL NOT REDEEMABLE!
Looks like I’m not the only victim…
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Answer #1
Greetings Savior!
Thank you for contacting us.
Please be informed that TP Bundles are claimed in-game through TP Menu (icon) which is found on the upper right side of the screen, just beside your mini-map. Kindly check it for us.
If you still have not received the purchased TP Bundle, kindly send us another ticket. So we may assist you accordingly.
Regards,
Tree of Savior Support Team
Answer #2
Greetings Savior!
Thank you for contacting support team and showing your support to Tree of Savior.
We understand your situation in the game. We would like to inform you that there was a delay in claiming the TP Bundle you have purchased on Steam. We highly advised you to keep your account online in order for our system to continue processing the redemption of your purchased TP Bundle.
However, if you are still unable to receive your purchased TP Bundle after a considerable period of time, or if you encountered any other related issue to TP purchase or retrieval, kindly let us know so that we can conduct a further investigation on your account.
If you need more details with regards to the issue of receiving TP bundles, kindly visit the link below;
Link: https://treeofsavior.com/news/?n=443.
Should you have any further concern, please do contact us again and we will gladly help in any way we can.
Best regards,
Tree of Savior Support Team
Answer #3
Greetings Savior!
Thank you for contacting support team.
We apologize for any inconvenience this might have caused you. We will forward this to our dev team for investigation and possible fix.
We only ask for your patience and understanding while this is on-going.
Regards,
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Answer #4
Greetings Savior,
Thank you for contacting us.
We apologize for the inconvenience this has caused you.
We would like to inform you that we already forwarded your report to our proper department. However, we will forward again your report for further review and investigation. Though, we are unable to provide the exact time rest assured that your report will received a proper attention from us and we will send your TP once the investigation has done.
We are requesting for your patience and cooperation while we assess your concern.
Should you have any further concern, please do contact us again and we will gladly help in any way we can.
Best regards,
Tree of Savior Support Team
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Answer #5
Greeting Savior!
Thank you for contacting us.
Please be informed that we already received your ticket regarding with your concern. We will be sure to inform you once the investigation about this issue was already done. This might take a while, but we can only ask for your patience and understanding.
We advice you to stop sending further tickets about your concern to avoid confusion as we are already looking into it.
Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.
Best Regards,
Tree of Savior Support Team
So, @GM_Francis, @STAFF_Max, @STAFF_John, @STAFF_Ethan, @STAFF_Ines, @STAFF_Amy. Any Updates? It has been a week since this problem started…
and I demand a compensation.