Tree of Savior Forum

Cannot connect to server [SA]

General Discussion
#470

@Staff_Julie @STAFF_Ethan @STAFF_Ines @STAFF_John @STAFF_J can you please step in and provide us with an update on this matter?

Your total lack of communication is a clear sign that you do not care about your customers. I’m not even asking the issue to be fixed, but at very least you owe us an clear and truthful statement on this issue that’s been preventing many people to access your game for days now.

No one is going to refund us the exp, dungeons, items, levels, etc that we lost. At minimum we need to know what’s going on and what to expect.

Thanks.

#471

busca por “pingzapper” (foi o que testei)

#472

i think somebody that was suppose to launch a regional server for SA, now lost they shoot and is ddosing the servers xD

LoL

#473

so eu não consigo conectar?

#475

Hello. We would like to apologize again for all the inconvenience this issue is causing. We are aware that it’s affecting many users in Silute.

I’m afraid there isn’t much more we can say for now except that we continue to work on a solution for this problem and hopefully we’ll be able to fix it soon. Again, apologies for all the trouble.

If someone is having their characters stuck in channel selection, I’ve noticed some players have been able to login only through certain channels, so if you haven’t yet, you might want to try all the channels available. It’s not a permanent solution, but it may help some of you access the game for now.

5 Likes
#476

Por acaso você recebe uma msg: “can’t load config files” ?

#477

Could you at least tell us what is causing this problem? Is this whole issue a consequence of DDoS attacks or is there any other server-related issues or maybe a different cause… Any information you can provide us is truly appreciated! :smile:

#478

Well here it started yesterday
and are several maps.

#479

GM HAS que close the Server committed a solution that SAME am to 4 days without Power Play, the game’s economy continues to evolve is locked Who THIS IS paragraph back, and simple and Purpose

#480

Two channels on the map of my main character , neither works. I made another character to pass the time and not stress me guess ? Six channels on the map and no works , cuista have some precsa to solve this problem ta AFFECTING almost everyone who made ​​the transfer ? To get you giving excuses ? Serious resolve and point it’s been four days I lost to token and can not to farm to buy another who will give me back the time lost farm / up ? Either take not solve Ines , not fun and a game that we wait for a long time or do not resolve the bugs we spoke CBTs .

1 Like
#481

dk_schneider, Sorry…

I…

Just don’t understand what are you saying…

#482

How are you gonna manage a f2p server with this issues?
You guys could let us know at least if we can use Wtfast without getting ban -.-

#483

Here is my tracert, maybe it helps, I opened a ticket with this too but no answer…

Tracert TOS.jpg1919×1079 377 KB

#484

About “character stuck”, I couldn’t enter in every channels. In Zeraha, we have only 2 channels to try, but backs to Login again.

1 Like
#485

Pasted image1305×960 156 KB

#486

Zachariel Crossroads have only 3 channels, and none works, i have 2 Character locked in this map since day 04… C’mon, you come here just to tell us to try change the channel, do you think anyone here not tried it yet? Stop wasting our time and bring us some solution…

1 Like
#487

Não vou nem me dar o trabalho de escrever em inglês, olha a resposta da Staff, pelo amor não somos obrigados a ficar testando 15 channels pra ver em qual nós conseguimos jogar, deveríamos conseguir em qualquer um.
Isso é ridículo, e nem mesmo funciona para todos pelo que eu vi nos comentários.
Podemos notar claramente que a IMC NÃO sabe qual é o problema e obviamente como resolve-los.

8 Likes
#488

I apreciate that you finally showed up @STAFF_Ines . Thank you.
All I did is useless. So now I’m using a proxy that works like a glove. Sadly I really don’t care anymore if IMC does not aprove use of third programs to access the game. Sorry, i feel insuted!
If i can’t enjoy what I paid for, I’ll make my way to use it.
I’m using Wtfast, and will keep using it until the server is connectable.
Hope you fix this issue soon.

#490

3 dias sem jogar nessa porra!

#491

8 Likes