If I were in IMC’s shoes I wouldn’t want to tell someone exactly why they were banned when they made a thread on the public forums screencapping ticket responses and generally being sarcastic and belittling.
Perhaps they would tell someone who was being slightly more cordial.
Generally speaking, it is up to the player to read, agree, and act according to the Terms of Service. It isn’t the companies responsibility to explain why it was violated, and there are good reasons why they wouldn’t.
- Opens the door for exploits that are tailored around the specific reason a person was banned.
- Means that every single ban will need to be given a reason, otherwise your playerbase will complain you are playing favorites (and you would be)
- Sets the implication that the banned party is the victim, and not the perpetrator.