I did already a little bit above, about refunds. I’m already in the waiting again. 
That’s just me being a typical cynical me and expressing myself.
Or you can refund it at March 28 if IMC says there will be no EU server.
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Sadly no, only flag. But flagging may cause tge whole topic closed.
only solution I can think of
I can only partly agree with this. If you look around, IMC staff members (particularly @Staff_Julie) are doing their best to address questions from the people. Sometimes they have to be ‘vague’ because they themselves can’t even know the full answer yet (for example with the EU server). Also keep in mind that they’re being absolutely flooded by fans and can’t address every single person in full detail; that’s simply impossible
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Julie, all I want is some West Coast/Sea/EU/BR Servers so that the rest of your player base can at least enjoy the game at a reasonable latency. I know IMC has been discussing it, but even by showing top sellers in the Steam Market, I think that the majority of your player base even here now, want to support the game, and getting a few more servers to cater to your customers would not hurt you at all.
I live in Washington, I get close to 200-210ms latency to connect to the current server, I’m 100% sure that if a server was open for Texas/West Coast, there would be a huge difference, along with many people with my same issues moving there. I can only imagine the same with EU/Sea/BR people as well.
At least when the servers come up, separate the servers and add a tag such as “>Server Name<(West)” or “>Server Name<(East)” so that even if the latency is not true AT THE MOMENT, later when you decide to get appropriate servers for the people, you can do so then and nothing harmful/transfers will occur, no issues, and everyone will be happy.
Thank you for your time.
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Many developers I know would simply state that they don’t have any further information on the subject of EU servers to give out at this point, and it is being considered, rather than send PMs to random forum users, when they themselves don’t even know. What about the possible follow up questions and how much confusion and doubt that would create? We still have no affirmative answers either. This entire thread was made to shut down all the assumptions, but we just got the same answer again…
Did you read the threads that were all locked? People were flocking to defend IMC, saying that the screenshots were utterly faked. I get it, this forum is full of fans of the game, but the amount of blind faith people still have for IMC despite the whole 3 month EA is absurd. Even in this thread we have white knights saying they want to flag and mute others who just happen to have opinions contrary to their own. It’s cancerous behaviour.
Their FAQ about the EA only focused on questions from the point of view of US player concerns, and only one for EU players was mainly “we’re thinking about a server”. I’m fine with an answer like that, but why then try to sell me a Founders Package? As soon as the Package was announced it was the weekend. The most critical point in the release of this game to the western public and they rush out with a sale just before the weekend on Steam without considering we might have a heck of a lot more follow up questions or even without any confirmations about EU servers. The FAQ wasn’t sufficient at all.
The whole PMs and the the circle of speculations it births is not good practice either. Threads like this is what we needed and should’ve been here as soon as the Founder Packages were announced. In my honest opinion that isn’t even jaded in anger is that there’s a very, very bad line of communication going on right now.
I don’t know about you, but announcing a the Founders Packs going on sale on Steam before even confirming servers in other locations than NA just feels wrong. I’m sure some EU players will be happy with 140~350 pings in ToS playing only specific classes that don’t rely on fast auto attacks or dodging boss attacks… They think ToS can be effectively played with pings like that and I’m happy people can. But it’s not the real ToS experience. It’s like saying “I can play Street Fighter and Dota fine with 600 ping” or “I can easily play with just one hand, I don’t need two”.
I’m not going to target any specific staff here, as I’m sure they are simply doing their jobs. Human errors happen and those are easily forgivable and I think they’ve handled the situation the best they could. However I am insanely impressed at @Staff_Julie for being active on the forum over the weekends. It’s fantastic.
I’m hoping next week we get more answers. Still sickens me to the bone that some forum users would have people muted, banned and flagged instead of allowing us to have a discussion. I’m very happy though that the staff sees our concerns for what they are and don’t indulge these cancerous users and want to legitimately help.
As far as I’m aware, that’s exactly what they said, right? They never claimed something was or wasn’t coming, simply that they don’t know and that these discussions take time and that they’ll make an official announcement as soon as they are sure themselves.
You make it sound like they just picked a random forum user and made an announcement to them. No, a forum user asked @Staff_Julie a question and she answered it to her knowledge. Sadly, she was mistaken, and that caused confusion, but she did her best to clarify the situation. I wouldn’t classify that as vague. Just misinformed, but with the right intentions. And the situation has been rectified.
Not sure what this has to do with what I said…
They realize that now and that’s why tomorrow they’ll have a way more extensive FAQ. Was it okay for IMC to do it like this? Hm, if you’re harsh, you could say it’s not okay. But I’d also argue that they listen to the fans and try to make things as right as possible. They listened to the outcry about the 3-month plan, they listened to all the questions (to the best of their ability) and are creating a new FAQ with all these questions in mind. And it’s all still in time before the 29th
I think that has to do with the fact that people wanted to buy the packs as soon as possible, and also because the game and packs were already uploaded to Steam and ready to be sold. Delaying that any more when it’s ready is nonsensical. If you don’t want to play on an NA server (which is very understandable) just hold off on buying a Founder’s Pack and wait for an announcement on a EU server
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Actually my thread was one of the locked thread, and it was closed only because discussion was irrelevant, since Julie stated that there will be separate announcement about EU server.
I agree that announcing game sales before the final decision is not too good (mostly because not every customer follows forum updates). But you can always refund the package if you are unsatisfied. Also they should add information about current state of servers to Steam. I saw lots of negative comments on steam just because the game is not yet ready, and what if people uncover that all servers are in NA after 29th. They won’t be able to refund the package after applying it, I think.
So yeah, package description on steam needs more clear information about release date and international servers status. Would be good if @Staff_Julie addreses this issue to the company. I personally would like to see 98% or more positive reviews on Steam, taking into account fact that all negative reviews I’ve seen were about servers unavailability.
I personally hoping that IMC will make a satisfying decision for non-NA players so I won’t refund my packages unless it will be stated that there won’t be EU server nor EU server transfer.
But some random people on Steam can misunderstand the issue and refund their packages as soon as they realize they can only play with 200+ ping.
So it may be a good idea to put easily noticable link on Steam DLC/Game pages where currently decided and undecided questions regarding the game are stated. Or at least a link to an extended customer FAQ when it will be avialble.
Anyway, I’m satisfied with the way how IMC currently reacts to people opinions/suggestions. I understand it’s really hard for them to hear everyone and figure out how to make everyone happy, that’s why they pushed back release date I think.
If they solve most of the problems till March 29, then no concerns will be left on my side. And I’ll gladly support IMC with my money/suggestions/bug reports in future, if it helps to polish the game and make it better. It’d also be great if IMC hired a few more staff members to slightly lower the pressure on Julie and others. If I was nervous about all this stuff happening on forums the last few days, I can easily imagine how hard it is for a staff members, and how harmful it’s for their health.
I wish IMC provides their social-related staff with paid vacation after the game release as a reward for their great work. Because such job is truly exhausting.
They changed their wording a couple of times. First it was that it was under internal debate, then it was that it was an internal discussion, then it became we have no confirmations. If you keep reading, I mentioned I’m fine with news like that, however weird their wording was. What I wasn’t fine with is mentioned in my earlier post but if it isn’t clear to you, it’s that they announced Founders Package sale on Steam before clearing if their “internal discussions / debates” were finished. Which leads me to believe it means a EU based founders server wasn’t their initial plan. Fairly reasonable assumptions coupled with the PMs coming to light.
Giving out vital information like that to random forum users rather than feature it into an FAQ is a big deal, no matter how hard you try to downplay that.
I would classify it as both.
I simply hijacked your comment to post more thoughts on the subject and to clarify my reasons for making the thread that is featured in @Staff_Julie s post and that was locked.
Which makes me very happy I made all the posts and threads that I did as it genuinely helps IMC and hopefully the international release of this game.
The only reason I write these paragraphs and threads is because I obviously care. If my goal was just to rile up stuff I wouldn’t base every assumption I’ve made on all the announcements, FAQ’s and private PMs the staff sends to random forum users.
I don’t think you seriously believe that. I think they knew the iron was hot and the hype was real and they wanted to rush it to capitalize. It’s a good move. However they forgot a demographic it seems or didn’t think it’d matter. Here we are though. I guess me and a few other EU posters are the collateral damage. Rushing blindly to buy into a beta via a Founder Pack because you get a few hats and a month ahead of f2p users without further info. Well I hope you have a great time playing.
Exactly what I’ve done. Are you suggesting I shouldn’t ask more questions regarding the EU server? Transfers? Founders Pack applying to EU server? Clarifications? Should I just silently log off? Nah, can’t do that Johnny. I have a brain and a brain, it just thinks things and I can’t just log that off. I’m sorry Carl. I have to ask these things and post. It’s just how I am Bill.
I wish that only the Lodge Inbox could be shared between servers. It’s the same game from the same company and I think it won’t have any impact on the game this way.
Like, if we receive items from events, like Christmas or some GM event for the best drawing or so. We could receive a region-unlocked item on our inbox.
If we receive like a Dungeon Reset scroll because of a maintenance. The item should be server-locked/region-locked on where was the maintenance.
Shouldn’t be hard to implement and would be fair to everyone.
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That’s the thing. It’s sold as DLC. You can’t refund DLC on Steam.
Steam also counts hours played.
I took part of the iCBT2, I have over 300 hours marked already on the client as played and Steam doesn’t give refunds if you have over 3 hours or so played. It goes by case by case. I asked in this post already how refunding would work if these unique circumstances were met.
Actually it was not vital information, but her own assumption, and she already apologised for her mistake, so no need to focus on this issue anymore.
It seems FAQ is planned but not yet ready as some questions are still discussed.
Maybe it’s because English isn’t my first language, but those three phrases sound exactly the same to me. All three mean “We’re discussing it and nothing is confirmed for now.”
They said they’d make an announcement regard EU servers when they know more. They haven’t made such an announcement yet, ergo they don’t know more, ergo it’s still being discussed. There is no vagueness or trickery here.
Vital, sure. But it’s also stuff that was already announced and public knowledge. It was just misinterpreted by @Staff_Julie. (She thought the fact that items can’t be transferred between servers meant the FP was locked to the NA server; instead it just means it’s locked to whatever server you claim the FP on.) It was no new announcement she made to that forum member.
Yeah. Don’t get me wrong either. I care a lot too, and I hope you don’t think I’m being disrespectful or anything. I want to have a nice civil discussion about a game we both care about. (And the company behind it)
That’s, uh… what I said, right? I just worded it from the perspective of the users instead of the perspective of IMC, but it’s 100% the same. People want the product soon, so IMC provided it. (Of course to make money; they’re a business, after all.)
No? Did it sound like that? Don’t try to read things I didn’t say.
You completely lost me there…
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You can refund it during two weeks actually. Just try writing to the Steam support if you want. You can refund it FOR SURE before March 29th(and maybe even before you use the package), hours played in CBT won’t matter here.
This is what I hope too. I hate that items are locked to a server; even worse, locked to a character.
We know now that it was her own assumption. There’s no way we could’ve known that unless she clarified it today.
I would count anything from staff members as vital. I would assume they’d know, I mean, they’re hired staff.
I don’t expect godlike attention to detail but at least a fine communication line between the staff.
Well this is news to me. I’ve never actually asked for refunds on Steam and as someone who owns close to 1000 games on Steam you’d think I would’ve a couple of times.
I’ve heard Steam is notoriously bad at customer support. I’ll take your word for it though. I’ll wait till the end of next week but if everything works out fine I’m going for the 50+30 dual package for a EU server.
I’m hyped as ■■■■ for this game if that isn’t clear. Just mildly concerned about, well, the stuff I mentioned.
As I already said, “non-refundable once used” means if you activate the FP by accessing EA (no idea once the game is in OBT tho). In this case, Steam’s refund policy doesn’t apply (i.e hours played), as 1min in EA means the FP has been used. You didn’t buy a game, you bought an EA to a game, don’t worry about your played hours from CBT.
If IMC/Steam use your played hours for a service which has nothing to do with what you paid for to refuse refunds, you have legal ground to sue them, pretty sure they aren’t that dumb.
I completely understand you want confirmation from IMC, it’s absolutely fair to do so, I am also waiting for some info before getting any FP. Just wait for confirmation once you asked your question if it hadn’t been answered somewhere else, there is no need for you to overthink every concern you have, you’re just killing your brain man 
You can request refund FP, i got refunded all 3 packs after 2 hours.