Tree of Savior Forum

[Transfer Problem] Why my team doesn't have been transfered?

Help Center
#1

Hey @Staff_Julie , I think u remember me… You said that you’ll transfer me and my girlfriend to SA manually, because we cant apply for transfer cause a error on website. But, my team dont get transfered… Only my girlfriend’s team gonna be transfered. So, I really want to know what’s happening about my team transfer. If i’ve done something wrong, or if you don’t understand something about our problem.

Here is my last topic that u answered:

http://puu.sh/oFDQQ/e5f6931690.jpg (SS of you saying about our manually transfer)
http://puu.sh/oFDZD/86c18d9378.png (SS Infos that i sent on the same topic)
http://puu.sh/ozl8V/5e0577677b.png525 (Error SS)
http://puu.sh/ozlrd/87056dc672.jpg422 (Character SS)

1 Like
#2

@Staff_Julie I Had the same problem, on that topic i requested the manually transfer and got no answer on that, i spoke with @STAFF_Ethan on that day who said that i didn’t had to worry about that cuz they knew about that issue, just to find that my characters are still on Kaipleda. I just want to play with my friends and guild who are all in (SA) Silute now.
Team Name: Commander_Load
SCREENSHOT OF THE MESSAGES: http://imgur.com/1tQith0

1 Like
#3

Just did write ticket, realized my transfer to EU as well didn’t happen, thought the maintenance compensation is awarded already on the to-be-home server (I had empty team there created, maybe that’s what messed up the xfer…).

1 Like
#4

@STAFF_Ethan
@Staff_Julie
@STAFF_John
@STAFF_J

Help me please

1 Like
#5

The same problem here. 3 Tickets and nothing happen.
Please, help. If u could do my transfer manually, can solve my problem! Thaks.
@STAFF_Ethan
@Staff_Julie
@STAFF_John
@STAFF_J

T1.jpg1366×768 198 KB

T2.jpg1366×768 205 KB

T3.jpg1366×768 235 KB

#6

Yeah, we paid for a VIP early access and we got a clumsy beta test in disguise, to complete with a blackout from the support team.

Me and a few friends are having the same issue and no answer either.

Amazing VIP support.

1 Like
#7

More people with the same problem , just give us a reply please

@Staff_Julie, you are the only one who tried help us, give us an answer plz :frowning:

#8

Thank Godness im not the only one, plz imc I had sent already 2 tickets. All my friends are there.Uploading…
Uploading…

#9

It is nine days that I do not got my transfer please if someone of staff please see answer
@Staff_Julie @STAFF_Ethan @STAFF_Ines @STAFF_No @STAFF_John @STAFF_J
http://45.media.tumblr.com/aab011d60842f6e3372ada29f6aeb345/tumblr_o6g5iakVxv1voo0udo1_400.gif

#10

@STAFF_Ethan
@Staff_Julie
@STAFF_John
@STAFF_J

Give us an answer please!!

#11

@STAFF_Ethan
@Staff_Julie
@STAFF_John
@STAFF_J
@STAFF_Ines

Vão toma no cú!
Give us an answer please!
Thx

#12

The same here, 3 tickets, one they answered on the same day, asking the server that i want to go and when i requested, but i already said that on my ticket, maybe they just don’t care about us.

#13

Really looks like they don’t care :frowning:

#14

@STAFF_Max Give us an answer about this please :slight_smile:

#15

Same problem, i payed the early access in day 1 and now the SA server opened, and for irl stuff i missed the transfer period, and they didn’t even answered my ticket or the e mail i sent :confused:
At least arrange another date for account transfering, instead of leaving us hanging here :confused:

#16

Indeed they don’t care, I doubt this game will hang in for long, in market with so much competition with such attitude towards their paying customers…

Got answer from support:
We understand you would like to request to server transfer. Unfortunately, we regret to inform you that the request for server transfer service has now ended. We are no longer accepting request for Server Transfer.

#17

Ive sent a ticket exactly 1 year ago:

May 4th, 2016
Will there be another account transfer to SE server? I missed the date according to personal issues
May 22nd, 2016

Answered

Greetings Savior,

As of now, we do not have any updates regarding server transfer. We can only advise you to keep an eye on our official website for any news and announcement that can help you with your issue. Thank you.

Regards,

Tree of Savior Support

Here is me 1 year later:

6ed73246-8f57-40df-9b4c-ac3996a3bd0a.jpg700×525 56.3 KB

And today (1 year later) Ive asked again… and Ive got this:

Greetings Savior,

Thank you for contacting support team.

We understand you would like to request for a server transfer. Unfortunately, we regret to inform you that we are no longer accepting request for Server Transfer.

If there is any updates regarding your concern, announcements will be posted on our official website, so please stay tuned.

We apologize for this matter.

Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.

Best Regards,
Tree of Savior Support Team

And…

We understand your sentiments regarding this matter. Indeed we have conducted a Server transfer event in the past and there is a possibility that this may occur again through another event. However there is now assurance regarding this matter and we are unable to provide any information to it. We could only recommend you to always visit our official website to for further news and updates.

Thank you for playing Tree of Savior!

Should you have any other concerns please let uks now.

Seriously… I dont even know if they meant to say: There is now assurance, as they wrote, or it meant: There is NO assurance… (as they ends let UKS now.)

SO… JUST GIVE US A DAMN TRANSFER EVENT! For people who miss date or whatever 1 year ago.