Tree of Savior Forum

Too many unresolved problems and bugs in this game

Gameplay Feedback General Feedback
#1

Problems:

Server Network Instability:
–Im from Philippines btw, i play on the NA servers. I generally have a ping of about 600ms normally and i dont mind this yet the packet loss is what im frustrated. Naturally, i tried on switching to the SEA server since that’s what people would do yet it had the same outcome. the same ping and the same status as i play.

BTW: network provider is PLDT
PS: if you think my internet is probably unstable then i might have to say no since i play dota 2 all the time and i dont have this kind of problem. i even have a decent ping on NA server about 150-180ms.

Client Problems:
–The client as of last 2 updates before seems to be buggy as hell. The bug im referring to is when you would press play on your steam library then the updater loads and it closes and nothing happens afterwards. This is a bit of a connecting problem. read more below

Loading Screen:
– This usually happens on dungeon runs or mission. The loading screen won’t even finish loading up yet the loading bar is at the maximum spot. Yes i know close the client then relog. I’ve done this a couple of times yet it wont work because of the client problem (read the problem above).

Lastly the greatest of all, BOTS:
–pretty much everyone knows how this problem stands and no MODERATOR dares to bat an eye on this one. Since the start of this game on beta this is quite the big problem that we have up until today. Generally the “REPORT BOT” button is useless in game since i have seen bots who were there last week and my party spammed it as much as we can yet after a week it was still there farming on a different spot. WOW just WOW. The mods of this game doesn’t care about this since they have already got the money’s worth of this game.

–I know many would react to this statement yet i will never change it. Since i was also a moderator of a game years before and the easiest way to clear bots would be to play the game itself and clean up the game. As what i have said the moderators of this game probably received the money’s worth of this game from the CLOSED BETA USERS. I guess its time to say they practically wasted this game.

–Other thing, if you would observe many are quitting because of these problems. They hated the way MODS manage the game and neglect the users problems.

Hopefully, they would notice this and would act ASAP.

**** These problems are the things that i and my friends experienced I may not know if there are new problems emerging that i havent experienced and that others may not have experienced these.

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#2

Ping problem might get fixed if you use a vpn if you play on sea servers but I doubt its on imc’s end as some friends of mine are from your country and they aren’t experiencing ping problems like you do try asking your isp and also do your own tests pingtests,pathpings,tracerts those would tell you who is at fault … the rest are probably up to imc if you’ll take sometime to skim posts in this forum most are rants,complaints and goodbyes basically because of them unresolved problems.

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#3

maybe youre right or maybe im right but the fact that IMC tries to neglect these known problems is a bit bad too the users. its like they just wouldn’t care about a thing about any problem.

actually most people i know has the same problem as mine. probably your friends that has better ping has different isp but as far as i know, my ping is quite the same with other isp here in our place. its kind of really odd that when i play other games such as dota 2 i really have a stable ping.

on the other hand, the game itself is quite good. yet the bugs and other unresolved problems since the beta are getting quite annoying.

main thing is imc doesnt try to patch up problems that have been lingering in the game for too long and that is bad news to us players.

and YES i am ranting and complaining on this because i dont want this game to end quickly

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#4

PLDT
here i took some time to research about you’re ISP lol its a wall of text but please do read it will definitely answer you’re ping issue

btw my friend is using globe as their ISP, while another friend of mine uses PLDT which is of course same as yours. to play, he uses a vpn for the game to be able to have an o-k ping. so it clearly is your ISP’s fault not IMC’s and dont compare dota 2 and TOS’s having different pings as their servers are not the same they are both handled by steam, yes but they probably have different ISP’s

edit: fixed broken link.

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#5

i can safely say that PLDT is absolute horseshit. trust me, i’ve used their DSL before. it was fine for the first few months and then it went downhill from there. it doesn’t help their billing scheme is less than stellar… oh who am i kidding, their billing scheme is horrible.

then again, i play in Varena so i can’t really attest to how bad the ping would be when playing NA servers. but if it helps, i’m using Sky Broadband. i only get shitty ping in Varena when other people in the house hog the bandwidth when they use YT.

i’m with you there on the bugs though and IMC seems to not give a ■■■■. i too don’t want this game to hit the shitter too quickly so they better get off their asses and actually do something…unless they really don’t care about the community in general. which seems to be the damn case so far.

ugh and don’t get me started on the bots. they’re a plague.

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#6

Its our isp … fault …
I am using bayantel ( dynamic ) there is a day that i have 40 glorious ping … rare … most day i got 200 - 300 …
Even my ping is 40 … when there is a lots of mobs or players instant disconnection …
… so better talk to isp to route you a better connection on your target game if possible …

#7

@KumagawaMisogi @Degenerate_F-8

havent tried bayantel BTW since its quite expensive here in cebu city and its not quite popular due to certain issues like lines and stuff so i cant relay contest to what is the actual status of the pings. and btw your ping is often the same with mine if i would go to SEA servers yet the problem in yours is not your ISP but with the game servers. specifically it is packet loss. I kinda encountered this when i tried to use GPN (wtfast) it really said that i have packet loss connecting to the game servers and i kinda wondered why would it have this problem while i play other games using wtfast without any worries and so i recalled my years in playing dota2 in closed beta and i didnt receive any of this yet when it went to open beta for the first time it had at least a week of with packet loss yet after that i never even encountered it again.

so yeah. its packet loss that gives us the lag not the ping. the ping that lags us usually is when we get a bottleneck on our isp. usually if we have at least 1mbps of service and someone tries to use it all up.

as for sky broadband the service sucks here in cebu city and i think every isp here in cebu city sucks with its customer service. and here in cebu i know the status of the pings namely from globelines, pldt, smart bro, globe lte and sky broadband. Yes they all have the same ping quite odd actually.

though there was a time in this game where the packet losses where fixed and i had a ton of fun playing with it yet after awhile the packet losses came back to haunt this game. BTW the ping i had when packet losses where not found was still the same and YES it had a huge impact on how you play.

i cant really force the imc to improve the ping since it can affect on what isp they maybe using but please just improve the packet loss to none.

#8

thanks for that info, technically that is true but i cant say globelines is much better here since a friend of mine also plays the game and quitted hahaha since it was too lag for him to play. Yes i tried to use wtfast and it improved my game quite alot and that is where i found the network problem of iTOS. Basically wtfast displayed that the game’s network connecting to me or vice versa (i dont really know the specific) that it had packet losses. I wondered how in the world would i have that kind of problem with my isp wherein when i play other online games i dont really need to use wtfast since there is no packet loss.

PS: i kinda have read back something about the problem with IMC’s isp before in closed beta (lost the link) so yeah im going to really compare them since as far as i know that every owner of a game wants to really improve their service to satisfy the users and they would like to receive every honest criticism they would get. so yeah in a way im trying to help them.

Yes i know you all hate rants and complaints but guess what, i expected them to fix that specific problem a couple of weeks ago since there was a time when i didnt bother the packet losses i received since it was so little yet as of today it went up again the same thing as it was in closed beta though i cant complain those things in closed beta since it was still on developing stage and hosting a lot of players outside the region.

and no, not everyone in this country has the same preference as to your friend having that o-k ping since as far as i have asked my fellow players around here they are quite having the same problem and are on the verge of quitting as this problem has gone for about 3 updates to be exact. hopefully by tomorrow it would be resolved.

3 updates before: ping was the same (cant force them to do something about it since it may be only here that it is bad and others are good) yet the packet loss was not there.

#9

other thing, sorry if it will be a double post. :frowning:

sorry for ranting up there but yes i can still say ISPs here in Philippines sucks. they keep on controlling the speeds to a minimum. but i wont bother to question you anymore on the pings and such as we are not representative of such games.

to be exact, about 1mbps here is worth PHP1000.00. I dont really know if that is way cheap or kinda expensive in your country. and if you are really on a run of bad luck they would wire your internet on their old cabinet which had only a maximum speed of 512kbps and you would have a plan of 1mbps which would result to a bottleneck. and so thats why others are complaining on lags and such but it is quite different on mine since my line was transferred to the new cabinet which had improved my internet greatly. i get a clean 1mbps if my plan is 1mbps unlike the other which had a plan of 1mbps and get only 256kbps or even lower. (i got to let them change my line after a year worth of complain and some luck that it had still availability)

the only way to get good internet here in the philippines is to have that fiber optic line from pldt or globe. wherein the speed is much better but there would be a catch for them like data capping. so yes pldt has some big problems to fix to improve their service. especially they customer service representatives and their call center.

#10

so sad how your isp treats you but if your ping’s still not good after this update then i suggest you try mudfish vpn they offer pay-per-traffic which is really good if u use it on online games since you probably wont reach 50mb even if you play the whole day, a small plan would be enough to last for a year probably?

1mb = 1k php u say? … i have no idea about this lol., atm i really don’t know how much my brother pays our isp since he just gives me the breakdown of the bills here in our house where only the two of us lives., im from japan btw

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#11

Mudfish … is nice and cheap …
( note reminder imc does not allowed vpn said other post … but what can we do play under 300 ping ? )

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#12

is this even possible?

#13

thanks for the help, ill try to see if there would be other vpn that would be good in this game that are free hahaha. im not kinda fond of purchasing something online (besides steam) hahaha.

#14

true, its kinda hard to play at this moment hopefully today’s update would help us :smiley:

#15

hey bro, my ISP is PLDT as well and i found out what IP address has low ping. the IP address 100.XX.XX.XX and IP 49.XX.XX.XX has bad routing (ping 200-400) while IP address 112.XX.XX.XX is the best (ping 60-90). what i did is i reboot my router until i got 112.XX.XX.XX. hope this will work on you as well. but for real, botters and gold seller ruins the game. hope IMC try the game itself and see whats destroying the game.

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#16

ill try to do that hopefully it would be good. :smiley: :smiley: :smiley:

#17

That is exactly what I keep saying. Stand in Klaipeda/orsha for a bit and see how long that gold selling bot will be there for. Most likely the entire day… I wonder how many people work for IMC, tickets don’t get answered, players are neglected and bugs and bots persist.

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#18

i’ve been trying this the whole morning and ip address doesnt seem to change.

#19

true!! im so pissed off by IMC. It really seems they dont even play the game. I dont know anymore if they want to continue managing this game or would want to sell it. They really are a crappy company. sighs