@STAFF_John @STAFF_Max @STAFF_Ines @STAFF_Amy @STAFF_Ethan @moderators
Any chance of coming out answering my list of Q&A? And for @Lionstrider 's response, will you clear up misunderstanding?
IMC, i have researched your company. IMC stands for Impress,Motivate and Connect. Don’t you fail on me…
If they follow the same format as other Support staff. There are staffs behind that reads all tickets sent to them. When the inquiry is a generic one, they use a canned response. This is to save time typing the same answer. Most of these templates cater to general responses like “I have forwarded this to the proper department”. This would make it global in terms of usage but makes them look like a bot.
In their replies to me, they added some personal messages most of the time.
I see… Can you post some screenshots here as evidence? It will helps alot (in relieving me)
Would love to see the same. I’m surprised you’ve received personal messages, I’ve asked plenty of specific questions and always gotten a canned response (most of the time responses not at all lining up with what I was asking)
It is not much knowing english is not their first language. The other thing I notice is when they don’t have a definite answer to a question, they send a generic reply that is “safe”. One of which I encounter is “The developers are aware of this issue and we will send your inquiry to the proper department to be reviewed and investigated”. <- Something along those line.
Sometimes when I hear this botlike responses when I am agitated by a bug or something, it makes me get angry more.
Thank you very much! 
Now i feel determined to play till ET contents
Wait I’m confused, are you showing these as examples of personalized messages? Because the first one looks like a canned response to a question about an addon. The second looks like a canned response about the card invisibility bug.
They actually look like canned responses. The canned responses that I see in ALL of my tickets are the “We apologize…” and “Please be advised…”. After which, it is their own personal message because I have asked specific question to these. Although they are the same answer, it is not worded the same.
Do you have the same exact reply from them from what I posted?
@Lionstrider @Darkness2
This ticket is actually filled with rage about class imbalance. It was ignored for months until recently i got the reply.
Disconnection problem due to steam disconnected 2
Hook64 hack report
Quest bug which is only fixed after maintenance
Standard bot response 1
Standard bot response 2
Quest bug report 2 same as above
No bot can reply to these tickets. AI is still not smart enough to steal human’s job. It is like ToS support team is using saved standard responses because their job has become so repetitively. It is much faster to copy+paste and get the job done. I guess their support ticket system get flooded everyday.
