Hello Savior,
We interpret this situation as an incident between users that occurred through normal procedures fully supported within the system, regardless of violations of terms and conditions/operations policies such as bug abuse, illegal program use, or hacking.
Of course, we do agree that it is very unfortunate, but it will be difficult to impose systematic sanctions on this situation. In this case, it is generally considered as “non-mannered acts” that takes place in the game, which is difficult for the management team to intervene directly.
Thank you and have a nice day in ToS