Tree of Savior Forum

[SA Server] Silute needs attention

Siluete Needs Attention.

It’s been almost 48 hours that no one could play normally.
Servers are not ok. And they won’t be ok if you guys don’t do something.

Delays are bigger than ever. Please IMC do something.
Token users are getting his days passed by without playing properly.

Just do something, or at least tell us what you guys are planning to do. Maybe another server? Like SEA has.

10 Likes

This is so true. The server is crowded, and so are its channels. I tried to log into the game 5 minutes ago (with my character in Klaipeda) and all channels were full, thus, I couldn’t log in. And, along with the overcrowded serve and channels, we are getting terrible delays, which affects the gameplay greatly.

Also, it’s saddening to see that many of us who purchased DLC, tokens and so on, are now having to endure with this horrible gaming experience post-f2p transition. It was clear that the game was being hyped in the SA community and crowd would be a situation to be handled by IMC, and I was honestly hoping that it would be handled in a more competent way. The modus operandi of IMC has disappointed me in a great deal, and I believe some other players might feel the same.

It is hoped by many of us that IMC comes out to talk about those technical issues and inform us about the future measures to solve them. It would be sad to see Tree of Savior become a public fiasco in its debut…

4 Likes

The only full channels are the cities channels, avoid cities, there are lots of afk people filling them.

And the reason because the city channels are full is the very low amount of opened channels. Orsha has 4~6, and Klaipeda 8~10.

They just need to open more channels or give people teleport to Fedimian City!
The 2nd option would be nice…

While Silute is full, the best think i can do is play another MMO game or start a new Team on another server… it’s bad, but is the best i can do now :cry:

Dude… Really?

THIS?

That’s so ■■■■■■■ annoying. 4 channels. 1-3 get me back to loginscreen because it’s stucked into that map. And channel 4 it’s “FULL”??? WTFFFFFFFFF!!

Please, IMC! Shutdown this server and hire a new server.

Here, http://www.softlayer.com/
GGG (Path of Exile) uses this server in Brazil and they have 0 issues. Amazon is just a bullshit. Or your company, idk.

@STAFF_Ines @GM_Francis @GM_Sebastian @STAFF_Ethan @STAFF_John @STAFF_Max @STAFF_No @system @GOD

2 Likes

Hello @SneakyPanda savior!!

We would like to say so sorry for inconvenience, Delay and lag problems are in progress to fix it out. Seriously, server problem and overpopulation are the main reason of facing this problem. Once again, we are so sorry for inconvenience and we are trying our best to improve it.

Your faithfully, STAFF_MAX

1 Like

@STAFF_Max Usually I don’t care about compensation in any game, but the last 2 weeks I have lost a huge amount of token time because of server inestabilty, are you guys analysing the possible compensation for the SA players. And please don’t deliver them until the staff is a 100% sure the server is stable because activating a exp tome and being randomly dc sucks.

Hello @lotd.thegame savior!!

So sorry again for server instability. Hopefully, we are considering that how we can compensate for the SA players. I can tell you it is in “progress” Therefore, If we have exact decision for this, we are going to post announcement for compensation. No worry my @lotd.thegame savior :kissing_smiling_eyes: !!

Your faithfully, STAFF_MAX

2 Likes

Two days that I can’t login because I’m at Orsha city and ALL channels are full or Close.

About to quit and bring the idea to all friends that still try to play this game.

@STAFF_Ines @GM_Francis @GM_Sebastian @STAFF_Ethan @STAFF_John @STAFF_Max @STAFF_No @system @GOD

I was trying to connect in a character stuck in orsha…

Tbh I don’t want to keep receiving “compensations”. I want to play the actual game.

Or better.

Fedimian

1 Like

I’m still buggy on the map tenet church f1 is alredy 2 days if you can fix that
my personagem name is Rinaru and inicial city is Klaipeda

@STAFF_Max

We do not want a reward, we want a server at least stable, playing the worst ta game closed beta, and cade DLC Pack on Steam? It will take as long to arrive?

“avoid cities” ?! C’mon man! How can a begginer avoid cities?
Are we supposed to be satisfied with this kind of limitation ?
IMC, URGENTLY NEED TO WATCH SILUTE WITH MORE CARE.
The server is running down the hill…
That’s really sad watching such an awesome game starting to fade because of all these problems.

This is a sad history for us founders server players… IMC clearly did not do the homework, and release an early f2p that they cant support, its a huge mistake. I am big fan of this game, but now i just dont wanna login…Sorry IMC, you guys work hard, but do not promote your commerce strategies as well…

Hello All of our Saviors!!

So again for inconvenience of not-login and channel full.

Actually, We are in progress to optimize for our saviors!!

Please wait for optimizing for great condition of connection.

So sorry again and thank you for cooperation and understaing us.

Your faithfully, STAFF_MAX

6 Likes

The real problem is that it was reported 5 days before the F2P. Then, F2P comes and the things get worse. We had 5 days at totally dark. 0 answers from GMs (even ticket service).

You guys really maybe need to think in a new server host. Amazon seems to not be that good to do the job.
The problem atm is that we can’t login in those toons, but there’s another problem. One that will be the main posts after you fix those channel bugs.
That HUGE latency.
I can play in Orsha/Klaipeda with 200ms (brazilians tend to have around 150~220 ms to american server). In the SA server, I keep playing with 400~700ms when the normal would be like 40~60 (I live in the South).

1 Like

You are showing unstable pings but it’s pretty stable for other players. Please stop blaming the server for problems that are on ISP/IMC’s side.

To add, many Blizzard games are using this datacenter and it’s considered one of the most stable servers they have.

EDIT: To clarify I’m talking about the test server. The actual ingame server in showing lag spikes all the time for everyone. IMC needs to work on that, unfortunately.