Game Server : [EU] Fedimian
Team Name : Sciguma
Character Name : Abysswalker
Description :
Quest:
Trace Race (4)
Objective: Inspect Demon Lord Diena
Client crashed as the cutscene was supposed to trigger. Now I can neither trigger the cutscene to continue the quest nor am I able to abandon the quest chain.
Steps to reproduce the issue (I guess):
-
Finish Trace Race (3)
-
Get Client Crash the moment the cutscene starts.
Video:
Here is what I got (of course) as answer:
Hello Savior,
Thank you for contacting us.
We regret to inform you that we cannot force abandon your quest since we do not have this option.
Kindly try these steps below and see whether the problem gets fixed:
From your Steam game Library,
- Right click on Tree of Savior (English Ver.).
- Click on Properties.
- Click Local Files tab.
- Click Verify Integrity of Game Cache.
- Restart your router or internet connection and again re-launch the game from Steam.
Furthermore, if there are add-ons installed with your game, please uninstall all of these before doing the above procedure and run the game without any add-ons as it may be the reason why you are experiencing this problem.
If the issue still persists, please contact us again.
Regards,
Tree of Savior Support Team
tl;dr: We do not want to help you.
@STAFF_Max @STAFF_Ines @STAFF_John @STAFF_Ethan @GM_Francis or anyone.
Thatâs not cool. This is a server side database issue. This is fixable. Of course I did the above and more but the database entry got messed up with the crash that happend with the cutscene.