This is an issue regarding probably (more like certainly) the most dedicated Fedimian player: Gaia (some might recognise the name)
So, a few weeks ago, his account was “temporarily” suspended for further investigation following the crafting hack that happenned back then (I’m not too sure, I have not followed tos closely in recent times). Supposedly because he bought illegally obtained blessed gem from the market that were put a lower price; Gaia being Gaia, he bought a lot of them so the investigation seemed legit.
When he appealed for his ban through support ticketing, he was first told to wait until the investigation was over then later on, through another ticket, he was told his appeal was rejected and he was PERMANENTLY banned. He (and other guild members including me) tried to send more ticket but to no avail, we only just received bot-like responses.
So my inquiry is to know why he was really perma-banned for (he suspects jealous people on the server were reporting him for hacking/cheating/rmting/whatever) ? He could not have just been banned for buying cheap blessed gem that he could not know were obtained illegaly…
Since your support staff would not answer me/us, can you tell why his ban appeal was rejected and/or why he was banned for?
@STAFF_Letitia @STAFF_Ethan @STAFF_Amy @STAFF_Ines @STAFF_Han