Note: I was not sure where to post this topic. Upon further review, I think this topic should be moved to Game Suggestions.
I cannot believe that his needs to even be said. My feedback to IMC is that players should be made whole on problems in game that they experience when they are at no fault.
The most recent and blatant case of this is with regard to the Moonlight Sparrow Companion that was part of the Full Moon Package from the [Special] Lunar Package event dated October 27 2020.
These companions were able to be sold on market (for at least a week) only for IMC to subsequently disable market tradability at a later date. This resulted in many players including myself investing in these companions only to be stuck with them.
There was no warning that this would take place nor mention of this in patch notes. Submitting a ticket got you a response that pointed you to their original 2nd November 2020 post about the package. Therefore, their argument is that you should have ignored the fact that this item was available on the market in game and checked on that webpage and noticed the item was not meant to be tradable. A completely unreasonable position.
Further tickets requesting some sort of compensation to be made whole were completely ignored and players were told only that “they would bring this feedback to the relevant Department”.
This is unacceptable. You cannot fault players for assuming that an item that was clearly tradable would continue to be so, especially when that assumption is contingent on a post older than the date where the item was tradable. At the very least, you should have made it clear to all players that this item was unintentionally made tradable (YOUR FAULT) and made it clear to all of us that this would change and give us fair warning. This did not happen.
When something happens that is completely unfair to the players (as would any business with their customers), you have a duty to correct it or give players a fair warning of an impeding change.
I am more outraged by this unfairness then I am about the actual loss. I suggest you change this approach in future so that you do not further alienate players.
