Tree of Savior Forum

Loving IMC, PR Suggestions, More MONEY for IMC!

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#1

Hi IMC,

tldr: Better confidence in your company means more money. And here is how.

I enjoy your game immensely and I understanding the complications that go into maintaining MMOS. I do a lot of PR consultation in my day job, and I want to offer a few suggestions. I hope that this will help improve public opinion on your game, which WILL translate to more revenue.

First, things that you are doing great:

  1. Weekly developer FAQ. This section is brilliant; please keep it up.
  2. Colorful instructions. There is a lot of art and themes to your announcements, which shows care and dedication. It also helps reduce confusion. I especially like the Reset Voucher page, well done.
  3. Reaching out to Social Media. Your use of Facebook is good; it helps advertise the game. Well done, and I encourage more of this free advertisement.
  4. Ignoring ragers and dooms-day-callers. These players are toxic and they are in every game, I am glad you are ignoring them.

Suggestions:
Try being more transparent with your process. Your player population seems to be roughly between ages 20-28, which means they are not likely to respond well to oversimplified announcements. A closed-door approach is not recommended. You are already allocating resources for damage control when things turn out poorly, and it often does due to the complexity of the project. However, consistent transparency and player support will allow players to sympathize rather than antagonize. When well maintained, there is a high likelihood that you can reduce the revenue spend on maintaining an acceptable public image. For example, if the Reset Voucher is delayed, players are likely to rage currently. However, if you were to give an abbreviated series of steps that needs to be met before release, and ask for player feedback, you may have a different result.

If it helps, take a look at iROā€™s ā€œTiki Tuesday,ā€ the host (Oda) does an excellent job at addressing player concerns and helps the community feel heard. It is not about solving problems or fixing bugs; rather it is about gaining the trust of players.

As a player, I want to witness the banning of bots (although it doesnā€™t have to be substantial), I want to listen to your thought process/plans about fixing certain bugs, I want to hear the concern in your voice and urgency when a player reports a game-breaking bug.

3 Likes
#2

Keep waiting them do all this, me and a bunch of other people am still waiting for all this since last year.

Things that where affirmed now are just words threw to the wind (no p2w CS, and more RPG than MMO game content).

Now we got a cash milk CS, loads of bugs including bugs from the first iCBT, short written and google translated patch notes with omitted fixes (and new bugs).

A game that still have heavy restrictions, that where supposed to cut out RMT (which failed miserable), now only serve to scare new players, botting and afk farm being allowed causing inflation in the market.

Hacking and exploiting being used in the open, no actions taken against the offenders as long as they buy TP.

This is the kind of business you have here.

Really a shame.

PS: A new image for a bit of fun in these dark timesā€¦

img_greed.jpg1371Ɨ860 571 KB

9 Likes
#3

I like this. An actual complaint with reasonable suggestions on how to improve.

I feel like its crucial, as OP said, for a company to be transparent with its players. It breaks a barrier and really makes the players within the game feel connected with the community, rather than a consumer to a product - and thatā€™s what keeps us here, especially for a game like thisā€¦ Itā€™s community.

Nobody, and I mean nobody likes to play the guessing game, and its concerning when the GMā€™s appear (emphasis on ā€˜appearā€™) to be less passionate about restoring the game than the players themselves. We just want to see that youā€™re doing your part - all of us just want ToS to be the best it could possibly be.

#4

Hm, itā€™s a nice suggestion.

I would love some kind of ā€œIwata Askā€ from Nintendo for IMC.

Many people says that Nintendo is too closed, without interactions with its player base, but its a lie. Iwata Ask explained almost everything from the new upcoming consoles / games, the thought process on development, and so on.

This could be done here on ToS, but about sections of the game.

RIP Satoru Iwata.

#5

Iā€™ve said before that TOS is very complex. Just because it does not look like a AAA 3D game does not mean itā€™s not a big game. Itā€™s HUGE with a lot of gears moving in it. Iā€™d say mechanically, it is more complex then say ff14 or WoW. Iā€™m sure IMC knew that there would be quite a few bug fixes and balance reworks needed forā€¦awhile. Though they have fixed certain things while even saying ā€œjust because this thing isnā€™t fix does not mean we donā€™t want to or arenā€™t working on itā€ there are things players still deserve to have issues with. Like the level 160 dungeon being considered useless, making level 160 a huge struggle for many players.

And the blessed cube thing. Iā€™m sorry, call me a rager if you want, but it was a HORRIBLE idea. Very very bad. It needs to not be in the game. I see it as the most frustrating thing in the game now. I still think players will spend money on things they know they will get, then a random coin machine item. The exchange shop wonā€™t always guarantee a 248 costume with just 3 tries (100tp=9bucks in america, 30tp per cube). And Iā€™m not sure how I feel about paying 18bucks for 1 costume that used to be half that amount. It just feels scammy. I realize that IMC needs to make money, but the cubes are a horrible way to do it.

I still really really like this game, and I want to keep playing it, but I feel very uncomfortable putting money into it right now.

#6

You are not a rager, but I can say you are a western gamer, and I say that with ZERO ill-will. Many Korean MMO does not translate well to western gamers; this is a cultural issue. Many Asian MMO players pride themselves with hours logged and diligence. The gains are so much sweeter when it finally pays off. In the west, this is simply an exercise in frustration.

The blessed cube, for example, I believe that many iTOS players see it is ā€œugh, I have to roll today because I did not get it after fken weeks!ā€ While many eastern players may think ā€œI have another chance today to shoot for my item.ā€ (aka: ę„ćŸ! mentality).

#7

Great suggestions, Iā€™d like to see more of constructive - also criticizing - Threads.

6 Likes
#8

I donā€™t mind aspects of games that take time and diligence. Some have considered TOS and other games as ā€œGrindyā€ when I never felt that way at all. Getting to Monk as a cleric/priest, where I have to use basic attacks as my main offensive skill may seem like a chore to some players, but I know that itā€™s worth the Monk class. Going through several quests, and killing many monsters, and doing gathering quests may seem ā€œgrindyā€ to players who donā€™t play this type of game, but I rather enjoy it because of the rewards, and the connection that a game like TOS gives quests to the actual story.

Iā€™m not worried about how long it will take me to get an item. More so that I will end up spending way more money then I want to get something that used to be way cheaper. So I am a western gamer because I donā€™t think ā€œdangit, I didnā€™t get enough points today. Iā€™ll try in a week or 2.ā€ When the cubes are limited time. And the exclusive costumes are limited also, and the chance will still be random. I guess.

#9

agreed, op must be new here, soon enough, he too shall join the dark side.

100% guaranteed :thumbsup:

4 Likes
#10

I been here since release. I had my ranging days and realized how unhelpful cynicism was. I made the decision to be empathetic and supportive instead.

#11

like to seeā€¦
No act

1 Like
#12

Well good for you then. Letā€™s be realistic here even for just a moment, you think weā€™d get anywhere near the Rank Reset Voucher suppose everyone remained as ā€œempatheticā€ --yes we did too as well, I for one whiteknighted them during the trashiest days during the release, ppl have limits too.

Sometimes you have to beat the horse to get it moving.

1 Like
#13

Being a bit mean to you Staff guys/girls but, that is it from you we get, only see, no results, this is not the first time neither the last one that will be suggested.

Itā€™s a shame that it fall in deaf ears or, blind eyes in this case.

Also, it seem that you guys dropped the Q&A or at least left the forums out of it even further, why not add it here instead of a FB page? Same for your dev Blog, make a section for it here, put all the info here and keep the section read-only and only the staff can edit.

5 Likes
#14

Donā€™t think she was talking about you because you donā€™t do any of that lol

#15

Wow, OP talks like the rest of the forum has never come up with any suggestions to improve the gameā€¦like none of his suggestions have ever come up before.

Thanks for just reiterating just a few things from the past 8 months.

/hue.

As a player, I want to witness the banning of bots (although it doesnā€™t have to be substantial), I want to listen to your thought process/plans about fixing certain bugs, I want to hear the concern in your voice and urgency when a player reports a game-breaking bug.

LOL?
Have you never seen the bot report section

  1. Ignoring ragers and dooms-day-callers. These players are toxic and they are in every game, I am glad you are ignoring them.

If you havenā€™t noticed, IMC has ignored iTOS as wholeā€¦

You get an expired candy cane for your extremely insightful thread.

Want to know why folks are raging?
iTOS has no Miko.

Call people ragers/doom-day callers, but the REALITY IS: IMC HASNā€™T DELIVERED ANYTHING DECENT FOR THE PAST 2 monthsā€¦aside from more money grabbing cubes lol.

1 Like
#16

Because there was suggestions done before, any other suggestions are not valid. You are right.

Because gm doesnā€™t necessarily do any of what was said before, your suggestion is not valid. You are right.

Because a lot of people find the game bad, there is no way that it will improve. Since everyone believe that, your suggestion is not valid. You are right.

Its ok to complaint and give your opinions, but let people share theirs too. Everyone have the right to speak an express themselve. Thanks.

1 Like