I assume it would be hard to sift through feedback when the general discussion forum alone looks like a ton of technical support threads drowning in a sea of tears while a few positive threads struggle to stay afloat. This community cries more about small things than I have ever seen. For awhile there I felt like I was watching the preamble to the holocaust with the sheer number of racism threads. I feel for any moderation team that would have to look through forums riddled with a community like that to find golden eggs.
Edit: This game has problems, most games have problems. Said problems are not reasons to create an uncivilized environment and expect the developers to look for feedback in it.