As per screenshot below:
Sorry, I am doubt my english is too hard for IMC to understand and make IMC confused? Please help and correct me.
I am reporting world boss crash in Telsiai but IMC support replied and ask me whether i did install any addon and uninstall it. Lastly, verify integrity? -_-
Your English isn’t perfect, but completely understandable. Ticket staff, like often, simply don’t read what is sent to them.
Send them a ticket again with something simple so they have no choice but to actually read it, something like “This is a CHANNEL crash resulting in the Field Boss disappearing, not a personal crash.”
Alright noted, maybe should just tag them.
@STAFF_Amy @STAFF_Letitia @GM_Francis
Kindly Assist and revert to your support team please
bump! //TWENTY TWENTY CHARACTERS
Please do not “bump” threads 
I will look into field boss Zaura spawning and crash issue.
Alright, thanks!
But at least why you know i VERY dislike submit ticket to IMC support team. 
So, after read the latest note patch and Zaura/Blut/Nuaele still crash this week. Hence, IMC gonna ditch this issue?? Well done. BUMP BUMP
We are 3 days in Silute without Zaura 
Only after maintenance the bosses start to spawn again, and next week we will not have any maintenance so I hope that the channel do not crash till 10th October :x
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