Tree of Savior Forum

Investigation on Wrongfully Banned Accounts

Can you give us the name of the player please? So we can message them the details. Thanks :slight_smile:

you can try look yourself at other thread silute market hack … there player post list market abuse and pm them, just a sugestion but idk if here can reveal our name/team name

the same thing happened to my account
I can’t log in after the last maintenance
there was no problem before maintenance and suddenly after maintenance I could not log in
has sent a ticket but has not been answered
and I really don’t know what my mistakes are causing me to be banned
:expressionless::expressionless:

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I got banned too for no reason, and yes, they answered me with automatic answers that I violated bla bla bla
Asked what I violated and they said they can’t tell me for “security reasons”, há…

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O mesmo aconteceu comigo, postei coisas no market mais não foi nada exorbitante ou fora no normal como muitos fizeram, todo uma historia perdida com game só posso lamentar:sonolento::sonolento
:

The same happened to me, posting things in the market but it was not exorbitant or out in the normal way as many did, a whole story lost with game I can only regret


]

:cold_sweat: My number of hours isn’t as big as that, but it is really hard to cope knowing you’ve spent so much time and effort in playing the game only to get banned for no real reason. “Security reasons” sounds like an excuse for not really looking into the issue.

I understand that IMC is probably concerned more right now about the silver gain and loss havoc among players at the moment. However, what about the players like us who can’t even log in to our own accounts because of this? We need as much attention as the other issues they’re facing.

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should have an option to end the game.

There is, you need to go to support in that page and then remove it manually from there…

Thank you.
Now im here to set people free

I have the same problem… They don´t give me any personal check to my problem. Inclusive they told me that they don’t will give me more answer about this.

I have a lot of time playing this game, i don’t fell any respect for us.

But they don’t take care about us.

No, they do. They care about you as you are playing their game.


the last thing i did in the game before maintenance is selling lvl 380 primus weapon with 4 green stat, then i got banned without knowing where’s my mistake…
i don’t even know if it sold or not because i can’t login after maintenance over
:expressionless::expressionless::expressionless:

If they did care, then this wouldn’t have been sent to him.

https://forum.treeofsavior.com/t/something-really-fishy-is-going-on-silute-market-infinite-silver-hacktool/391272/1731?u=olliejames

Check the second picture. It clearly states that IMC is “unable to reverse the sanction” given to his account.

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there is always 2 sides to a story. If you sold low quality items for 100 million + multiple times that could also be a reason you got banned

That could be the case for others, but what about those who didn’t do anything like that? There have been more and more complaints from people saying that their accounts got banned for no reason at all. Like everything was going as usual, and then after the whole market thing blew up, boom. Account perma-banned.

the problem is they didn’t tell me where’s the fault…
that primus weapon is clean and i just put the prices just like the other primus weapon that already put by other player/seller in the market…

I’be been banned wrongly also. I didn’t use the market and didn’t have any item registered on it during the confusion with the illegal silver. I also don’t have any relation with the people who were responsible for it. Yet I’ve been banned.

I’ve created a topic about it.

I have also been banned in the same way and always receive the automatic message.
With all due respect, he is few caring for the player who plays honestly.

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