I want to say first and foremost - I received access to my account again already. I am Not banned, nor do I know any individual that was.
I do think that players that abused the bug for personal gain do deserve a higher punishment than those that did not (if you can honestly accurately identify those individuals). But a permanent ban? Why not just a 1 week, or 2 week ban? Why permanent?
That’s really just overdoing it. Players put in hard legitimate work on their accounts. They made the wrong decision to abuse a bug, and attempt to turn a profit for themselves, but why does that justify losing all the legitimate effort they have put into the game?
Gold spammers? Ban the heck out of them.
Hackers? Ban into oblivion.
Bug abusers? Well honestly with the history you have with your player base about not meting out punishments particularly effectively, why would any individual have expected anything more than a rollback or a removal of items?
I think you should reinstate the accounts after a 2 week ban as punishment, and let it be known from here forward (perhaps through a permanent notice in the players lodge?) that anyone in the future that abuses bugs for personal gain will have a similar punishment placed on their accounts, with multiple infractions leading to a permanent ban.
Your player base isn’t particularly huge imc, you can’t just throw people off the train so haphazardly.

