Servers for Path of Exile went down 1:43 AM on 4/13/2016. How did Grinding Gear Games (GGG) respond?
- Note how @ 1:52 AM (9 minutes later!!) GGG Fitzy responded. Specifically, note the detail in this response and explanation:
It looks like our servers hosted in Dallas have lost connection to everywhere else(!). Unfortunately this is where our database backend his hosted. We’re getting in touch with out provider now (and having difficulty at that). This looks like a major outage on their side.
Edit: Service should be restored now. Still finding out what actually happened.
Update: Beginning around 13-Apr-2016 05:40 UTC, the SoftLayer network in the US began experiencing routing instability. The primary impact to customers is that traffic into / out of datacenters in the US would have experienced a disruption. Most public Internet access was unaffected by this incident.
Network stability has returned as of 13-Apr-2016 06:13 UTC. Network engineers are currently reviewing the incident to determine root cause.
- Note how the producer and lead Designer of GGG Chris Wilson responded @ 2:14 AM with:
I managed to get in touch with them via phone and they’ve confirmed they’re looking into it now.
imc need to step up their game. A F2P game that has entirely ethical microtransactions (and no $18 premium subscription service) is whupping you guys in terms of responsiveness and detail when server issues occur. So what’s imc’s excuse?
I’m not saying you guys need to respond in 9 minutes to commander loadfail, but a brisk response with relevant details is something the community will always greatly appreciate.
Even now, the community still doesn’t know exactly what causes commander loadfail… is it when player load on the servers gets too high? Is it some other cause that can be mitigated?