Hello, my name is Gustavo Barbosa, I’m a teacher in a brazilian high school and an old player of tree of savior. I spent more than 6000 hours playing your game, and also bought a lot of your products and I can help you save this game while getting a lot from it. Tree of savior is famous here in Brasil and we love this game, we want to play, but not the currently game, and we know if it keeps going like this, you will soon close it. It doesn’t have more than 40 players actively on steam at the same time, and still dropping. For it, you need a better game design team, there’s the solutions. First, everybody hates a gacha game, we don’t mind if the things are harder or expensive since we get what we want. Second, we are not interested in new classes, we want that all builds works and let us play the manner we want, why don’t you just balance it? I know you will sell some packs for the news classes for someone who really wants to play with it without making them much more strong than the others. Third, the ending game needs urgently to be reset, it’s very, very confusing. Instead of just making some item and trying to make the item better, we need to learn about 100 different systems, i stopped playing because of that, is very confusing and hard to get the equipment, and It also has a gacha. I understand that you need something to keep players playing in the ending game, but that’s not how it will work, just simplifie how the equipment gear works, stop putting a lot of things, do you guys have ever analised games like Dofus? It’s also a paid game with a similar ending game, and it’s much more easy to understand, just make the equipment you want, use the hammer to let it get better and then it’s all done, simple. You can keep players online and playing in the end game by doing 3 things: 1: Stop giving everyone pass to the ending game, let people run in the tos maps, do quests and get nice rewards like every game, and make the leveling more harder, people want to play not the ending game, but also the previous game, do you ever imagined that you could make it so someone only reaches level 500 in a few months? It will make people do quests, search for good low level equipment during it and make parties, imagine a level 200 character, it is doing the level 200 maps quests, but he also needs to farm in these maps for getting xp. You can also lower the xp and let us drop xp cards while farming, it will make the receive system much more fun to do. The pvp will also have lower grade players trying to get nice lower level equipment to help to climb the game and level up, also a low level meta, you can separe it for like every 80 levels, so people from level 200 plays only against people lvl 280 in the max. 2. Let us have at leats 10 dungs at the ending game and you can keep making more dungeons. Every dungeon has a unique mecanique, not just damage or just some annoying boss who kills every one in a single hit if they’re not with a good gear, because i really hate the way you make the currently bosses. And every dungeon has it own drops to make the final build equipment. You don’t need to keep adding new levels to make new gear, you can just make different gear with different atributes to the max level, so, if someone wants to change the build, they must farm again etc. And every part of the equipment has low drop hate, making people do the quests a lot and farm a lot. You can also add diferences in the dungeon farm, map farm and some other activit farm, so people of different builds can farm in different ways and get what they want in the end. 3. Give nice rewards for winning in pvp solo or 2x2, so people who likes to battle can farm in the arena and sell the drops to craft ending game itens or visuals, it can also happen in the lower divisions of pvp. Now, for the visual aspects, reduce the life and damage of all characters and mobs and reduce the hit counts for each skill to simplifie the damage. Because when a party of people enters a higher level of content, the numbers spam so hard that even the best pcs can crash, it’s very annoying. So, instead of 1000 damage x 5, Just lower it to 1000 damage x2 or lower, we don’t need big numbers. It will also help us to see the map and characters more easily. And for last, try to hear your communit, TOS can still be a great game if you put more effort in it and listen, like bringing back heal to the old form. If you do this, just here in Brazil I know the game will be back to make sucess and you will be rewarded for the job. I just want you to make the right choice, LISTEN TO US!
FYI there is a private server in Brazil that was recently started that is based off the 2016 version of ToS with some extra features. You should check it if you like the game like you described.