Hi @Staff_Jin,
I think as a player or user, they shall have the right that know why they are ban in behind, keep asking player to submit ticket and provided a robotic answer doesn’t resolve the complain of player.
The biggest issue is the reply more like highlighting the reset guild raid/mission is the main reason to ban the player, which is us unable to accept. I do understand detection of abnormal access might be the main cause to punish the player, however the picture that player show seem bring out another meaning, which you banned the player is because he spam too much guild raid/mission.
Besides, my advise is IMC shall highlight again what are the illegal external tools that are not allow to use for login, at least provide some examples so we know what we can do and what we can’t do.
Since GM is free to check the abnormal access of active player, please do something on resolving the bot of fields too. I saw the bot banned list is stop updating since 2019 Aug.
Thanks and Regards,
xArtoriax