Please fill in as much as you can :
Date and Time(Please, specify the timezone) : The last 2 weeks
Server Name: Klaipeda
Team Name: Lolipan
Character Name: Arthuria
Bug Description : The last two weeks, our guild(Futureproof) has taken part in Guild Battle League. Both times, we ended up with 1012 points. However, after the reset, our guild’s name isn’t being displayed on the GBL Rankings, and worst, we have not received our TP Award. Twice in a row.
I’ve sent a Support Ticket last week, and have not received a solution to the issue. I just sent another, because it happened again and once more we did not receive our TP. My guildmates and I are VERY upset over this, and we want our TP awards reinstated. It’s hard to motivate my members to level and up join Guild Battle League, when other guilds are getting their prize and we are not.
Of course, we all know this isn’t an issue exclusive for GBL, or just to our guild. Many other guilds are not getting their matches counted, and this is heavily influencing the rankings, and who is getting the free TP. Team Battle League is the exact same thing, some matches are simply not awarding ranking elo points at all. PvP and GvG rankings have been a mess for weeks because of this.
Screenshots / Video :
Screenshot 1: After our victory, around 9PM on Sunday
Screenshot 2: After the reset at midnight on Sunday, our victory is gone and our name isn’t listed. No TP Award, either.