Edit: I was able to narrow down the cause of this problem. Explained in this post: Game not starting - can't access "system" folder
Date and Time(Please, specify the timezone) :
Issue has been persisting over the past few weeks.
None, as the issue occurs before server selection.
Eillis. (Doesn’t matter anyway as the issue occurs before game start).
None. Issue occurs before game start.
Bug Description :
I am not able to start the game at all. When I try to start the game, game process shows up for a brief moment and shuts down right away.
I noticed that I have a few “Info” folders with files in “TreeOfSavior/system” folder, to which I have no access rights. I am not able to delete these folders. Inside these folders there are a few other folders which I can’t even open (all on screenshots).
It seems that these folders with permission restrictions are preventing me from starting the game.
Changing folder/file permissions does nothing. I have “full control” permissions set for these folders.
The only way I have, to temporarily fix the problem is using a special program (Unlocker) to delete these folders at system start.
After I delete these folders in this way I am able to start the game.
This solutions sometimes works only once. After I close the game, the problem comes back right away. Sometimes the problem goes away for a few days or a week. Eventually it always comes back though.
I have no similar problems with permissions with any other software I use on my computer, not even the ones that require administrator privilidges to run.
Steps to reproduce the issue :
- Double-clicking game icon to start game. Nothing happens.
Screenshots / Video :
Screenshots are in Polish, but I am sure that you can recognize the popups.
One says that I need right permissions to modify the folder.
The other says that folder is inaccessible and access is denied.
- OS : Windows 10 Pro
- Country, Region : Poland