Game access is restricted

[aldiprayudha]

Team Name : Akhsaran
Server : SEA Telsiai

pleasee help!

[asougahara]

see? All SEA. Oh my, you guys thinking what I’m thinking?

[randitea]

help me, i got same problem

Team Name : Kangsuna
Server : [SEA] Telsiai

[dafdfsa]

Hi

Team Name : Grup
Server : Klaipeda

I have the same problem and have sent through an email to tossupport@imc.co.kr around 48 hours ago.
I’ve yet to receive a response.

I also sent through another support ticket regarding the ban and server transfer.
If I have been unjustly banned and the ban is revoked after the server transfer period, will I still be able to transfer for free?
I would like to test the ping in game on a different server before transferring.

Thanks

Grup

[dafdfsa]

@STAFF_Ines

Please help me before the server transfer period is over!

Thanks

[STAFF_Ines]

We’ve noticed this is happening to several users now and we’re looking into the source of the problem; hopefully we can find a solution soon.

To those worrying about their server transfer applications, if you were unable to complete your application because your account was unfairly banned until the application deadline, you will still be able to appeal and be transferred for free.

[joven_estanislao]

are you guys using VPN? i got this error most of the time when using VPN (like WTFAST).

so basically don’t use VPN when logging in.

[squadzell]

@STAFF_Ines help pleaes unlock my char, im not a bot and i already sent the email, but no reply…

team name : RedHouseTrouble
Server : [SEA] Telsiai

[dafdfsa]

@STAFF_Ines

Thank you for your response.
If it is of any help to your data analysis, I was simply placing a heavy object on my Z + Directional Arrow keys.

I will await the ruling regarding my case.
Should my account be deemed innocent after the server transfer period, I will then apply for a server transfer which, as you’ve stated, is free! [conditional on the ping tests that I perform in game].

Again, thank you for your prompt and succinct response.

Grup

[command_wolves]

@STAFF_Ines

Excuse me, but I’m having the same issue. I can’t login to the game. It kept saying Game acces is currently restricted…

Can u help me solve this issue?

Server : [SEA] Telsiai
Team Name : Halycon

And also my brother account too is experiencing the same issue,

Server : [SEA] Telsiai
Team Name : Pyper

[joven_estanislao]

guys try adding Location, it seems some INDO players are blocked

-example-

Server: Orsha
Team Name: MyTeamNameISthis
Location: Philippines

[Staff_Julie]

@command_wolves @dafdfsa @squadzell @randitea @aldiprayudha @welly.chang15 @pwahyu481 @datan5th @jackywk23 @mc888team @asougahara @nandanudayadi @farixat @stevenbong17 @bomaindra94 @acespadee @cmpdiet

Are you playing from Indonesia?

[bakacougarext]

Same problem Here Game Restricted

Server: SEA Telsiai
Team : KekkaiN
Location : Indonesia

[mar_mochi]

cannot acces my acount
server: telsiai
team: Adhriane

my team doesnt appear on ban list… but i cant login to game with same problem like other saviors here… sigh… already send email also

[Staff_Julie]

Are you in Indonesia?

[bakacougarext]

yes im from indonesia
what happen?

[mc888team]

Yup, playing from Indonesia for some work reasons.
Any chance to allowed connection based on Steam affected region only?

[nandanudayadi]

@Staff_Julie yes i am, but 2 hours ago, i was able to access to SEA server once. but when i logout and tried to login, this problem happened again.

[kyro.akasaka]

if yes, we can’t acces our id ever again? so sad

[squadzell]

Yes but im buying it tho, with legal way,
Also i always playing international server.
Is it really that bad? That you banned all of indonesian player while they are also paying for playing it?
I mean it’s not really fair
I do love play tos and i really enjoy meeting new people from other country, help and play together. Why the staff must banned us like that??