Tree of Savior Forum

Game access is currently

Gameplay Bug Report Connection / Game Crash
#1

Edited Time :21:52EDT

Date and Time : 06:50 EDT

Game Control Mode (Keyboard/Joypad/Mouse) : keybaord (K95)+ joypad(ps4)

Bug Description :
When trying to enter a server, an error message occurs, saying “Game access is currently restricted due to a server maintenance or other reasons. For more details, please contact customer service through the homepage.”

This happen after I entered the game but the screen is freezed, so I forced close the client and re enter. The server is no under maintenance, my friend are playing :frowning:

Steps to reproduce the issue :

  1. Log in to Tree of Savior via Steam
  2. Try to enter a server (All 4 don’t work)
  3. Error pops up: “Game access is currently restricted due to a server maintenance or other reasons. For more details, please contact customer service through the homepage.”

Thanks in advance.

Faeu3go.jpg674×512 78.4 KB

why can not play.
and there’s no ID on the list.
third days can not play,and did not answer my mail

1 Like
#2

Thank you for contacting us. You are receiving the message because your account has been locked due to suspicious activity within the game.
If you feel that this decision is unjust and wish to ask for a re-evaluation of your activity in the logs please submit an email to tossupport@imc.co.kr. Upon receiving an appeal, we will conduct a intesive examination of your logs and unlock your account if it is clear of any violation. Please provide the following details:

1)Team name
2)Server name

We hope for your understanding and patience.

3 Likes
#3

OK thank you,
I’ll send the mail right away.

#4

same problem… i send email too please unlock im not bot, check please

#5

Same issue… please help

#6

Telsiai team name koalamon pls help same issue

#7

@GM_Francis
@STAFF_Ethan

#9

because they want to release F2P so they’re starting to block your region… i bet one of the players here have TOS version for their own country like japan or indonesian…

#10

hey, i want ask something
why i cant play ?
“game is currently restricted due to server maintance”
i have a problem like that

Server name SEA
Team name ncSukii

please help me

#11

same here, me and my wife suddenly cant log in.
what’s happen really?

already sent tickets

#12

sam problem…Team name:TedT
Server:[sea]telsiai
mail sent already…pls check thx

#13

sent my email just now
team name : LoveIndomie
server name : [SEA] Telsiai

#14

already send message check pls thx

Team Name : Ashkalens
server : SEA Telsiai

#15

Team Name :Sleepingbeauty
Server Name: [SEA]Telsiai
already sent ticket and email check it pls
thx

#16

@GM_Sebastian
Im already sent ticket since 3 days ago after i get this email from support team and until now I still didn’t get any news or update for this, already waste 3 days for not able to do dungeon/mission because of this, please check

Team Name : Emma
Server : Klaipeda

Thanks

#17

@GM_Sebastian
Also have the same problem…
i had sent an email to tossupport@imc.co.kr
In case could help to do faster procedure,
Team Name: Bongg
Server [SEA] Telsiai

#18

Yep, it happened…
I’ll send the mail
please unlock me :frowning:

#19

@GM_Sebastian
Same thing happened. My account was fine 6 hours earlier prior to ban wave.
My team name also did not appear within the ban list.
Please do clarify what happened. I also have sent a ticket already.

Team Name: Penghaw
Server: [SEA] Telsiai

#20

yes, that’s my problem too
Team Name : kuro_sc
server : [SEA] Telsiai

#21

Same problem here.
Team name: BummBumm
Server: SEA Telsiai

Already sent ticket and email. But still got no reply.
Pls clarify the reason i cant play the game
Thanks