Tree of Savior Forum

Crash after latest patch, client isn't starting at all!

Gameplay Bug Report Connection / Game Crash
#8

Status update:
I tried to reinstall the game - the same issue.
I tried to run steam file integrity check by @PrinceMark advice - it removed all patches and reversed the game loader to an older version, then game loader updated itself, downloaded patch again and… crashing again.
I tried to add the whole Steam folder in Windows Defender exceptions, it still crashing.

NOTHING WORKS SO FAR.

#9

I’ve checked internets. Some ppl suggest disable firewall/AV. Did this already.
Some ppl suggests (re)install directX. Did it too, no luck.

#10

Any update on the matter?

#11

Nothing, except not useful EMC support response. They say I have a network problem (which I don’t) and also should provide a screenshot (when I already provided whole video)

#12

If anyone have the same issue please create support tickets.

#13

after several atempts the game launch, i had to do it 3 times.

Can't start the game
#14

Good solution, but doesn’t work for me :disappointed:

#15

patch server is hella slow.

#16

i even reinstalled the game and the problem persist.

#17

I’ve sent a third support ticket. It seems they don’t even read what I write and copy-paste some predefined answer succession. Latest response from them, given I described every step I took including this one:

Hello Savior,

Thank you for contacting us.

Please try the steps below to see whether the problem gets fixed.

Right click on Tree of Savior (English Ver.)
Click on Properties
Click Local Files tab
Click Verify Integrity of Game Cache

If the problem still persists, please do not hesitate to contact us.

It’s NOT helpful at all so far. Please IMC @STAFF_Ethan @STAFF_Max @STAFF_Ines @STAFF_John @STAFF_Amy find a way to escalate it to someone who can read English.

#18

Could help:

1 Like
#19

It seems to be patching solutions. The game is patched successfully for me, it just doesn’t run after latest patch installation. Tried running Steam as an admin though.

#20

I have some information that MIGHT be of some use.
i was talking with a guy in one unoficial facebook group of ToS who is having the same problem, i asked him to post his problem signature and fond that both me, the OP (magicpony) and him have the same OS version
"6.1.7601.2.1.0.256.1"

what this means? idk but maybe someone can cast a light on the subject.

#21

I have this problem too after the patch.

#22

@blacktearknight interesting info. Maybe I’ll try to update OS when will have time.

To anyone experiencing this:

create the support ticket, this way we’ll be noticed

In ticked, make sure you

  1. Stated explicitly that the updater did downloaded and did installed the patch and you don’t have network problems
  2. Stated explicitly that you tried Steam integrity check
  3. Attached screenshot (they don’t understand video, maybe their
    computers can’t play it lol), preferably with error details window
#23

yeah ppl. if you are having this problem ticket it to IMC otherwise they’ll keep thinking it has nothing to do with them.

#24

Status update: they said in the support ticket that my issue was escalated to development team. It isn’t a signal to stop writing own tickets as it still will help and will increase our issue priority in development team schedule.

#25

Status update. I tried windows system update, but it didn’t do the job.

#26

well only solution ive found for this to keep launching the game till it works. usually takes 3-6 launches to get in but i can play although its anoying lol

#27

same problem here… really annoying… started only after the 24.6 patch