Tree of Savior Forum

Crash after latest patch, client isn't starting at all!

Gameplay Bug Report Connection / Game Crash
#1

Date and Time: Right after latest patch

Game Control Mode (Keyboard/Joypad/Mouse) : KB

Bug Description :
Crash right after client started

Steps to reproduce the issue :

  1. Start the client

Screenshots / Video :

System

  • CPU : i5
  • RAM : 16gb
  • Graphics Card : integrated in i5
  • Mainboard :
  • Storage : ssd
  • OS : win7
  • Internet Connection : lan
  • Country, Region : ru

NO ADDONS INSTALLED

Problem signature: Problem Event Name: BEX Application Name: Client_tos.exe Application Version: 0.0.0.0 Application Timestamp: 5768d96c Fault Module Name: Client_tos.exe Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5768d96c Exception Offset: 00c4dd29 Exception Code: c0000409 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: d3a9 Additional Information 2: d3a9bc438d72b819869e150e6bf6e3cb Additional Information 3: 19d3 Additional Information 4: 19d3a29eea5a6f595bb49a333fe05043

#2

oo client crash here too, was in game… see threads start to come out

#3

This post was flagged by the community and is temporarily hidden.

#4

I’ve ran into the same issue, and it seems that AV/Windows Defender doesn’t trust something here. You will need to add the TreeofSavior folder to the list of exceptions if you wish to run the game.

#5

Thanks for your help so far. Unfortunately, I won’t be able to try PriceMark’s solution as already started re-installing the game. If it won’t work I’ll try Jargs suggestion.

#6

Running on a latop with no AV/WindowsDefender(deactivated due to Cortex) whatsoever, gotten 2 crashes in the past 30mins after updating the game.

#7

frustating isnt it guys?
zzZZZZZ im done with all troubleshooting and i even tried to google everything about the issue. and still nothing works

#8

Status update:
I tried to reinstall the game - the same issue.
I tried to run steam file integrity check by @PrinceMark advice - it removed all patches and reversed the game loader to an older version, then game loader updated itself, downloaded patch again and… crashing again.
I tried to add the whole Steam folder in Windows Defender exceptions, it still crashing.

NOTHING WORKS SO FAR.

#9

I’ve checked internets. Some ppl suggest disable firewall/AV. Did this already.
Some ppl suggests (re)install directX. Did it too, no luck.

#10

Any update on the matter?

#11

Nothing, except not useful EMC support response. They say I have a network problem (which I don’t) and also should provide a screenshot (when I already provided whole video)

#12

If anyone have the same issue please create support tickets.

#13

after several atempts the game launch, i had to do it 3 times.

Can't start the game
#14

Good solution, but doesn’t work for me :disappointed:

#15

patch server is hella slow.

#16

i even reinstalled the game and the problem persist.

#17

I’ve sent a third support ticket. It seems they don’t even read what I write and copy-paste some predefined answer succession. Latest response from them, given I described every step I took including this one:

Hello Savior,

Thank you for contacting us.

Please try the steps below to see whether the problem gets fixed.

Right click on Tree of Savior (English Ver.)
Click on Properties
Click Local Files tab
Click Verify Integrity of Game Cache

If the problem still persists, please do not hesitate to contact us.

It’s NOT helpful at all so far. Please IMC @STAFF_Ethan @STAFF_Max @STAFF_Ines @STAFF_John @STAFF_Amy find a way to escalate it to someone who can read English.

#18

Could help:

1 Like
#19

It seems to be patching solutions. The game is patched successfully for me, it just doesn’t run after latest patch installation. Tried running Steam as an admin though.

#20

I have some information that MIGHT be of some use.
i was talking with a guy in one unoficial facebook group of ToS who is having the same problem, i asked him to post his problem signature and fond that both me, the OP (magicpony) and him have the same OS version
"6.1.7601.2.1.0.256.1"

what this means? idk but maybe someone can cast a light on the subject.