Yes it’s true you cannot assume that the users who experienced the bug did it intentionally, but that is also true the other way around. You can’t assume anyone’s intentions. Instead you lump them all together and give them these excessive compensation. Many got away with it despite your investigations.
I get that they lost daily runs and so on. So then why not give all users the same compensation and give the temporarily blocked users additional reset vouchers/multipliers by X amount of time they were blocked for? Instead you overcompensate them with over 370 TP worth of premium items in fear of losing players.
Well, you’re going to lose players either way. Now you just set up a future example of what to do when bugs like this happen. There’s no reason in purposely avoiding them.
Hope you guys are ready for the extra work. Judging by this latest temporary maintenance, there’s going to be a lot more to come. Can’t wait to take advantage of the next one.
