Tree of Savior Forum

Claimed my DLC package, didn't receive anything

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#8

any solution? i need help!

#9

No solutions yet, I’m still waiting for my TP and items. This really sucks, we paid for beign alpha testers…

#10

I have this problem and i didn’t receive nothing

ScreenShot_20160330_00003.jpg1280×768 226 KB

2 Likes
#11

WE NEED A SOLUTION NOW :confused: nobody has given us an answer

#12

I know, it’s frustrating as every minute you play it’s not worth as much as if you’d have the Token activated ._. I’m not playing until I have this fixed from IMC…

#13

I just received an answer from ToS support ticket:

"Thank you for contacting us. We are working on the cause of the issue of the missing Premium Items, and will try to resolve the issue as soon as possible. Please keep an eye on our website and forums for news and updates regarding the issue you have experienced.

-www.treeofsavior.com
-https://forum.treeofsavior.com/c/news

If you have any other concerns, feel free to contact us again.

_Regards, _
Tree of Savior Support Team "

It seems we won’t have an inmediate solution for this, we just have to wait.

1 Like
Known Issues - UPDATED (April 12th)
#14

I’m on the same boat guys…

SERVER: KLAPEDIA
Team: Oswald
Char: Hayter

#15

Same problem here…
Team: Luloso
Char: FullAsura
SteamName: cvinicius11

Lost either founder and package

#16

Got same problem :frowning: Can I reclaim again to my char in SEA server instead of Klaipeda ?

SERVER: KLAIPEDA
Team: D4dzel
Char: HolyEmperor

#17

same issue here still waiting on it to be resolved

#18

My Compensation Reward (2 EXP Tome) for Emergency Maintenance in Klaipeda Server disappeared lol, i dont click to claim, its just disappeared

TeamName: Blanchefleur
Char: Ange
Server: Klaipeda

#19

Those had a limited window where you could have claimed them.

#20

i have still yet to hear anything from IMC. i tweeted at them as well asking about the founders packs being missing and if they are doing anything. been almost a day and no response

#21

Neither do I, no news from IMC besides the recurrent “we are working on this” answer through support tickets.

Very annoying.

#22

very. idk how long to wait to go to steam for a refund before steam will say no. it has almost been a week. i had a message saying they should have a fix in a day or two but thats been just over 2 days now

#23

7 Days… where is my Fu _ _ _ _ _ Founder’s Pack that i paid 50 dolars… wtf…

#24

Same here, 3 days waiting for my 4rd ticket answer from ToS team, nothing till now…

VERY annoying.

#25

same issue still. can’t get a straight answer. we need to find a way to raise awareness in the community about this issue to get a faster resolution

#27

same issue here.
steam account: jewishbaker
team name: bYul
character: bYul

#28

Im having the same issue …
Team Name: Septia
Character: Sephira