Tree of Savior Forum

Be careful with Beginner's Pack Token - Please read it

Yesterday I had another big disapointment with Tree of Savior. After 700 played hours you think that you know every single restriction imposed by IMC that only affect honest players, but then you find out that you are wrong.

A player was selling a Gilt Helmet with great enchantment and I wanted to buy it. The transaction couldn’t be made on Market since the item have a 350k limit price for sellers, price way lower than its real value.

We agreed to make a deal like this: I’d give him 2 Wizard Bracelets and 1 Battle Bracelet in exchange for the Helmet, so he could resell those items on Market and get the desired value. Before we trade, I double checked if both of us had active Token.

So, we made the trade. However, for our surprise, every item became Untradable. At first we didn’t know what happened. We took screenshots of our Token remaining time and sent to each other.
We decided to send a ticket for IMC Support.

The answer time was amazing, after 2 hours we had our answers already. Unfortunately, I can’t say it was a good answer. They don’t even had the work to evaluate our problem, just sent us a standard answer that you can check at the screenshot. http://imgur.com/WBAP087

Then I realized, after looking at our screenshots once again, that the other player didn’t have the “Number of trades allowed” stats on his Token Benefits (that you can check pressing F1 -> Character Settings). Check it out: http://imgur.com/a/YLaIp

I asked him how did he get his token and he answered that he got it from Beginner’s Pack.

Well, as you can see, the Token from Beginner’s Pack does not offer any number of trades. Like if it wasn’t enough the crazy prices for those Packs, IMC is selling a Token that does not provide all premium advantages, and they don’t even have the work to warn the players about it.

The only information about the Token on Steam’s page is: 1x15 Day Event Token - Receive Premium Benefits for 15 days!

Now, the other guy has 3 useless items for his class that the only purpose was resale and I have a expensive helmet that will never be able to be traded nor shared with other characters in my account.

Please, leave your comment and help us making this game better. We should not let this company keep tricking his players. If we sit on our hands, as in this case, many other players could be injured because of the lack of transparency of this company.

I DEMAND that the Beginner’s Pack Token offers a number of allowed trades, as I demand that all the items in this case to be tradable again as it SHOULD be.

TL;DR: If you bought Beginner’s Pack you are being fooled, because your Token does not allow you all the premium benefits, since they do not provide any number of trades. Myself and another player that I’ve traded with, found out in the worst case scenario and lost 3kk each.


PORTUGUESE VERSION

Ontem foi dia de mais uma vez ter uma grande decepção com o jogo. Após 700h de tempo de jogo você pensa que já aprendeu sobre todas as ridículas restrições impostas pela IMC que só afetam os jogadores honestos, mas então você descobre que está errado.

Um jogador estava vendendo um Gilt Helmet com um bom encantamento e resolvi comprá-lo. A compra não podia ser feita pelo Market pois o mesmo limita o valor máximo do item em 350k, valor muito inferior ao encantamento em questão.

Então combinamos de fazer a seguinte troca: eu lhe daria 2 Wizards Bracelets e 1 Battle Bracelet em troca do Helmet, para que então ele pudesse revender os itens no Market e obter o valor desejado. Antes da troca, confirmei que nós dois estávamos com Token ativado.

Então, realizamos a troca e, para nossa surpresa, todos os itens envolvidos ficaram untradable. De início ficamos atordoados sem entender o motivo. Tiramos screenshot do tempo restante de Token e enviamos um ao outro. Sem motivo aparente para o ocorrido, decidimos abrir um Ticket no suporte.

O tempo de resposta do Ticket foi incrível, em 2 horas já havia sido respondido. Não posso dizer o mesmo sobre o conteúdo da resposta. Não se deram ao trabalho de avaliar nosso caso, apenas nos deram uma resposta padronizada que você pode conferir em http://imgur.com/WBAP087

Foi então que, vendo as screenshots novamente, percebi que o outro player não tinha o “Number of trades allowed” nos seus Token Benefits (que pode ser visto durante o jogo apertando F1, Character Settings). Veja: http://imgur.com/a/YLaIp

Perguntei como ele havia obtido seu Token e ele respondeu que o adquiriu por meio do Beginner’s Pack.

Bom, como vocês podem ver, o Token adquirido por meio do Beginners Pack não oferece um número para trocas. Se já não bastassem os preços exorbitantes praticados na venda dos Packs, a empresa ainda oferece um Token que não fornece todas as vantagens premium, sem dar qualquer tipo de aviso aos jogadores.

A única informação sobre o Token na página de venda do pacote na Steam é: 1x15-day Event Token -Receive premium benefits for 15 days!

O fato é que agora o outro jogador está com 3 itens que não lhe servem, cujo único propósito era a revenda, assim como estou com um helmet valioso que jamais poderá ser revendido ou compartilhado com outros personagens da minha conta.

Por favor, deixe seu comentário de apoio e nos ajude a chamar a atenção da IMC para essa questão. Não deixemos que a empresa continue enganando seus jogadores. Se nada for feito, assim como no meu caso, muitos outros jogadores terão prejuízos por causa da falta de transparência da empresa.

Eu exijo que o Token do Beginner’s Pack ofereça um número de trocas permitidas, assim como exijo que todos os itens envolvidos no relato de minha troca sejam convertidos em tradable novamente.

TL;DR: Se você comprou o Beginner’s Pack você está sendo enganado, pois seu Token não proporciona todas as vantagens premium ao não oferecer nenhum número para trocas. Eu e a pessoa com quem troquei descobrimos da pior maneira e obtivemos um prejuízo de 3kk cada um.

29 Likes

Is this a thing? I thought every token has the same benefits

I still think this is not a token issue

Hoooooooooly!! Why in the hell would they make the exact same item with HIDDEN less benefits. How could someone even assume a thing like that. They didn’t even explicitly warned the buyer?? Hoooooooooly!!!
I just have to feel sorry for you because you had to be a victim to discover it, damn… if it was EnMasse’s support they would have done everything to make it right, they have one the best support I’ve ever seen, they literally help you with everything as long you give them a legit reason. But man, I can’t really say the same for IMC, they should do something about it, like… AT THE VERY LEAST warn people the differences between Tokens. It just DOESN’T MAKE ANY SENSE. Am I missing something here? :scream:

1 Like

They should just go away with trade number limit practice on tokens since F2P players can trade all they want with added restrictions.

Trade number restriction just doesnt make sense anymore (not as if it did to begin with).

5 Likes

Indeed they need to remove the trade limit. I already ate 6 token since EA, just to trade things with guild member since I provide potions and gears to guild member.

Why would you even buy that borderline fraudulent ‘‘beginners package’’?

Soul Crystals = Can be bought for 4 TP (Basically FREE)
Warp Scrolls = Can be bought for 2 TP (Basically FREE)
Megaphones = Can be bought for 1 TP (Basically FREE)
EXP Tomes = Can be bought for 9 TP (Actual price 3 premium TP + 5 FREE TP)
20 HP & SP potions = :sweat_smile:

You’re basically paying $29.99 for 15 days (fake token?) and 190 TP.

3 Likes

can you post the screenshot for your both characters token information?

Lol, i got same problem. But i didnt get any answer for 2 days already.
This is so stupid sux, wasted 1.5m for nothing.
And this is not a single IMC trap i got in.
Their big weapon against players called ANNOUNCEMENTS. There are no any.
Half of the “moneymaker” class players still don’t even know about 50% tax.
Every player at least once bought an item that they can’t put in team storage.
And many other sht.

It may be because it’s an “event” token instead of the full 30-day token. :confused:

Negative TOS DLC steam review is a way to go. If enough people complain- they’ll compensate all buyers.

These Beginner Packs are so bad, you’re better without them. They are joke, srsly, I hope they don’t expect ppl to buy this crap…
Sad you had to discover it by your own, “parça”…

All they do is “compensate”, but never learn from their mistakes…
Well, at least we get a compensation… Better than nothin.

“i’m gonna rage on the forums and make a huge rant, where NOBODY WITH ANY POWER TO FIX THINGS EVER GOES.”

but hey, good luck with that :smiley:

it’s -not- the exact same thing; it’s a 15 day EVENT token.
"Oh but token is token is token, right?"
well apparently not.

Caveat Emptor.

Why are you defending this kind of restriction?

This is bullshit glad it didn’t happen to me!

/STAFFRESPONSEPLS20CHAR

Disgusting, they charge absurd prices and even restrict paying customers without them knowing at the time or purchase.

I’ve never seen a more disgusting payment model in an MMORPG before, well done IMC you’re good at doing something at least.

3 Likes

There’s a trade limit? How many is it and how do you check it?

Let’s summon the relevant people and hope senpai notices us.

@STAFF_Ethan @STAFF_John @STAFF_Ines @STAFF_Max

4 Likes

What amazes me about the Beginner’s Pack is most MMOs make them cheap so new players can get a feel of the game and decide whether or not to stick around. They are generally 10-15 bucks at most. Essentially the only people buying this pack are players who know they don’t mind investing more money into the company because they are sticking around, and they want that TP.

4 Likes

The screenshot is here: http://imgur.com/a/YLaIp (Its is already in the text)

There is 2 images in this link. The first one is mine, and you can see “Number of trades allowed 30” (My active token is a normal one bought from Market).

The second image shows the other player Token benefits, and you can see that there is no “Number of trades allowed”. As I’ve said, his Token is from Beginner’s Pack.

Probably a bug, you guys should properly be compensated.