Tree of Savior Forum

Addressing the Computer-Related FPS Drop in HG 340

General Discussion
#1

Hello Saviors,

We are aware that players have been facing severe FPS drops in the new level 340 Nazarene Tower Hunting Grounds. And, we would like to apologize for the inconvenience this has caused many of you.

We would also like to thank those of you who have helped by submitting detailed information about your computer system via Support Tickets and the Forum. However, we still need to gather more information in order to proceed.

We hope that you would help us by answering a few questions about your gaming system and your internet connection speed. Please make sure to fill in all sections as the more information you provide the faster we can address this issue.

We also ask that in this thread, you leave only the information requested so that we can quickly compile it and pass it on to our developers.

Thank you!

  1. When entering Nazarene Tower Hunting Grounds do you experience an FPS drop 100% of the time?

  2. If no, when are you more likely to experience this problem? When the number of players on the channel increases? Or when there are no players on your particular channel?

  3. Are you using a laptop or a computer?

  4. Is your computer properly configured to your graphics card?

  5. Do you face the same problem when you are using a different computer with different specificiations?

  6. Are you also facing the same severe FPS drop on maps other than Nazarene Tower Hunting Grounds?

  7. Please fill in the following fields about your computer system:

CPU :
RAM :
Graphics Card :
OS :
Internet Connection Speed:

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Returning, Worth it?
New 340 HG hardcore FPS drop (AMD processor-related?)
#2
#3

Wow finally an actual update.

1: Yes between 2-6 FPS at all times
2: 0 Players.
3: Desktop
4: Yes…
5: No
6: No

CPU: AMD Phenom II x2 555 Processor 3.6 Ghz
Ram: 12 GBytes DDR3
Graphics Card: Radeon RX 480
OS: Windows 10
Internet Connection Speed: Does not matter.

Note: All other zones 60 FPS. Upon entering the 340 HG 2-6 FPS instantly with no change. This is 100% a Processor issue, with older model AMD CPU’s.

#4

  1. YES 1 - 5 FPS at all times

  2. Even with 0 Players my fps still at 1-5 FPS

  3. DESKTOP

  4. YES

  5. NO

  6. NO, ONLY IN NAZARENE TOWER

    Please fill in the following fields about your computer system:

CPU : AMD A8-3870 APU
Screenshot_45

RAM : 4GB
Screenshot_47

Graphics Card : NVIDIA GEFORCE 9400GT
Screenshot_48

OS : Widows 7 Ultimate 64-bit Service Pack 1

Screenshot_52
Screenshot_52.png791Ă—462 102 KB

Internet Connection Speed: 1.5Mbp/s PLDT MyDSL
speedtest result

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#5
  1. Yes, for 6 weeks 100% always fps drops
  2. even with 0 players fps still drops
  3. Desktop
  4. Yes
  5. I don’t have one to test
  6. No, never

CPU: AMD Phenom II x4 955 3.2 Ghz
RAM: 8GB Dual-Channel DDR3 @ 671MHz
Graphic Card: 2048MB ATI AMD Radeon HD 7800 Series (Sapphire/PCPartner)
OS: Windows 7 Ultimate 64-bit SP1
Internet Connection Speed: around 100Mbps, 80Mbps Download speed/66Mbps Upload speed
speed test result

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#6

1: 2-7 FPS at all times
2: 0 Players.
3: Desktop PC
4: Ofc, i have no problems in any other game.
5: Nope,
Tested on my work PC
CPU: Core i3-5005U
RAM: 4 Gb
GC: nVidia 940M
6: No

CPU: AMD Phenom II x6 1055T 3.5 GHz
RAM: 8 GB Kingston 1333 MHz
GC: Sapphire AMD Radeon RX 480 8 Gb
OS: Windows 7 Ultimate x64 SP1
InCS: 15 Mbps.

1 Like
#7
  1. yes, 2-3 FPS
  2. no other players
  3. desktop
  4. yes
  5. haven’t tried
  6. no
  7. see attached pic

image

1 Like
#8
  1. Yes, 1-3 fps
  2. ~
  3. Desktop
  4. Yes
  5. Don’t have another one to test :<
  6. No
CPU: AMD Phenom II X6 1090T

RAM: 8 GB

Graphics Card: AMD Radeon HD 6900 Series

OS: Windows 7 Professional x64 SP1

Internet connection Speed

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#9
  1. Yes.
  2. Even with 0 players my FPS drops to 1~5.
  3. Computer.
  4. Yes.
  5. No. Intel processor works normally, but AMD not.
  6. No. Only at Nazarene Tower Hunting Grounds.

CPU : AMD Athlon II X2 270
RAM : 4,0GB
Graphics Card : AMD Radeon R7 200 Series (2,0GB)
OS : Windows 7

Internet Connection Speed:

image

1 Like
#10

1: Yes between 2-6 FPS at all times
2: 0 Players.
3: Desktop
4: Yes
5: No
6: No

CPU: AMD Phenom II x2 955 Processor 3.2 Ghz
Ram: 4
Graphics Card: nvidia geforce gtx 560
OS: Windows 7
Internet Connection Speed: Does not matter.

Note: All other zones 60 FPS. Upon entering the 340 HG 2-6 FPS instantly with no change.

1 Like
#11

1.Always.

  1. With players or 0 players fps always drop to 2 to 0.3
    3.Desktop
    4.Yes
  2. No
  3. No

CPU: AMD Phenom II X6 1090T
RAM: 8 GB
Graphics Card: AMD Radeon HD 6900 Series
OS: Windows 7 Professional x64 SP1

1 Like
#12

1:Yes betwenn 0,1 FPS ALL TIME
2: 0 players
3:Desktop
4: Yes
5:No Intel processor works normally, but AMD not
6: No

CPU: AMD Athlon II X2 270
RAM : 16 GB
Graphics Cards : Nividia GTX 950
OS : Windows 10!
Internet Connection Speed :test|690x145

1 Like
#13
  1. Yes
  3. Computer
  4. Yes
  6. No

CPU : AMD Athlon™ II X4 640 Processor
RAM : 4.0 GB
Graphics Card : AMD Radeon HD 7700 Series
OS : Microsoft Windows 7 Ultimate Edition SP1 64-bit
Internet Connection Speed: 120 Mbps

#14
  1. Yes. Between 1-2 fps all time
  2. 0 players.
  3. Desktop
  4. Yes
  5. No (both configs below)
  6. No (but some lag spikes on Kaypeda with 60+ players)

UNPLAYABLE on Nazarene Tower Hunting Grounds
CPU : AMD Phenom II 1090T
RAM : 8Gb
Graphics Card : NVidia GTX 650Ti
OS : Windows 10
Internet Connection Speed: 60Mbps

PLAYABLE but with moderate FPS drop on Nazarene Tower Hunting Grounds
CPU : AMD FX-6300, Black Edition
RAM : 8Gb
Graphics Card : AMD Sapphire Radeon RX 550 4Gb DDR5
OS : Windows 10
Internet Connection Speed: 60Mbps

#15
  1. Yes, 100% of the time. The framerate is always low (around 1 to 4 fps) and never gets high, not even for a brief moment.
  2. It still happens even if I’m the only one in the channel.
  3. Desktop computer. No powersaving features.
  4. Yes.
  5. My other computer hasn’t been able to run ToS since the switch to the visual studio 2015 library.
  6. I’ve never seen this type of fps drop anywhere else.
    7:
    CPU: AMD Phenom II X4 965 at 3.4GHz
    RAM: 8192MB DDR3 1600 Mhz
    Graphics card: MSI Radeon RX560 4GB. Tested with both the latest drivers (12/17/2017 23.20.15007.1005 amd software v17.12.2) and 9/22/2017 22.19.677.257 v17.9.3 drivers.
    Motherboard: MSI MS-7641
    OS: Windows 8.1 Pro 64-bit (6.3 build 9600) with DirectX 11
    Internet connection speed: Cable 16mb down, 3mb up.

In game //ping is:
Natarh watchtower ch1 59.96 fps:
0.033340
0.083344
0.050079
0.116547
0.033447
0.033325
0.066833
0.066788
Nazarene tower ch1, 3 people in the channel, 2.46 to 3.5 fps, 285 to 327ms to draw a frame:
0.323181
0.323792
0.327332
0.328735
0.306763
0.304260
0.307007
0.306885
0.303711
0.301575
While doing the above test with //ping at 300ms and low framerates, pinging www.google.com from the command line gave the following: 31ms average, 19ms minimum, 63ms maximum, 0 packet loss in 100 pings. My other computer had similar results to google while I was in Nazarene: 29.969ms average.

Nazarene tower ch4, no other players in the channel, 3.27 fps:
0.283752
0.286255
0.284119
0.280701
0.283386
0.307434
0.284607

The task manager’s ethernet tab said I was only sending or receiving 0 to 56 Kbps. The resource monitor’s network activity tab shows Client_tos.exe sending up to 30 bytes/sec and receiving 140 to 300 bytes/sec.

After returning to Natarh watchtower, 59.94fps, ping times to google remained the same (averages 27ms and 29.931ms) while in game //ping returned to 0.050049, 0.083374, 0.070923.

What stands out here is in Nazarene, the //ping time and the time to draw a frame were very similar and both varied very little over time, suggesting the game was waiting about 280ms per update for something before doing any visual or network updates.

The task manager and resource monitor also reported low disk activity while in Nazarene (up to 5% active time), with Client_tos.exe reading maybe 70 KB/second and writing nothing. 57% of RAM was in use. Client_tos had a 2,214,304 KB RAM commit. The cpu was at 44% to 58% average load, with all 4 cores showing the same load. The four core activity graphs all closely followed the average with each core at around 50% activity and little variation. After returning to Natarh and getting high framerates again, the resource monitor showed no difference in resource usage in any tab.

#16
  1. yes, cant even leave the circle area of entrance for it’s too lag.
  2. computer
  3. yes
  4. no
  5. no
  6. CPU: AMD A6-3500 APU with Radeon HD Graphics 2.10GHz
    RAM: 8G
    OS: Winddows 7
    Internet Connection Speed: Does not matter.
#17

So… All AMD CPUs before Bulldozer (FX).
Athlon, Phenom, APUs…

It’s clear is a problem with some caracteristics of theses CPUs.

#18

Been clear since HG 340 came out. There was already a forum post about this in the Bugs section where most have already posted this info.

1 Like
#19

  1. Yes, all time low between 1-4 FPS

  2. Doesn’t make any difference, people or no people in channel

  3. Desktop computer

  4. Yes

  5. My other Intel and Ryzen desktop have no problem.

  6. NO

CPU : AMD Phenom II x955
RAM : 8GB DDR3
Graphics Card : AMD R9 Nano
OS : Windows 10 Pro x64
Internet Connection Speed: 100Mbps

#20

Thank you to everyone for taking the time to provide this information! :sad:

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