Hello staff of ToS, first let me apologice for my lack of proper English.
This is the first time i ill actually complain directly to you instead of waiting and give you time to talk to us. As i game developer my self, i understand the underlings issues of working in a massive online game like this. But… right now has been over 40hs (or even 60hs for some ppl) that most latinamerican players cant pass the lodge part and log in into the SA server. Its not an isolated case, there are thousands of exactly the same cases reported.
If you are having trouble dealing with this issue, i can understand, i really do. As i said, i do understand the huge work that this type of inconveniences can bring to the entire team. But, how is it posible that after 40hs+ of your playerbase been unable to play, posted docens if not hundreds of threads about the problem in the oficial forums and docens of tickets, we dont receive A SINGLE ANSWER FROM ANY STAFF MEMBER OF iTOS. Personaly im not expecting an ETA or something similar, but at least knowing that you are working on it could make a huge difference.
Its disrespectful to your customers, which btw, are paying.
I hope you can step up and improve your communication skills. This is really a shame, you never ever should be this disrespectful with your customers, completely disappearing when there are players that have no idea whats going on and why they cant play the game that they paid for is no joke.
Hellkrasher - Argentina