I have already created multiple tickets and I have followed the template and each time I create one you reply with canned responses. I’ve been working as well in the customer service and we don’t provide this kind of terrible customer support.
So, when are you guys are going to bloody fix the problem of people who purchased the DLC packs especially the Veteran’s pack?
I can’t even request to have this ■■■■ refunded to steam as this is a consumable item.
Hello
Savior!
Thank you for contacting us.
Please be informed that we are aware of the situation and is in the process of fixing it.
Also, kindly provide us your IP address since this information can help us resolve the issue as soon as possible.
We can only ask for your patience and understanding at this time.
If you have any other concerns, please do contact us again.
Regards,
Tree of Savior Support team
Well, you should feel honored that at least they answered you!
Been waiting for a month on one of my tickets.
lmao. i’m glad I haven’t received yet that kind of canned response