you must be new here
there was a bug during the first month of release, in which there was a hidden quest in which gave you one stat point, but if you didnt guess which box the item was in (one out of five chance) the quest item would glitch and not drop
there was a large megathread of people complaining, and a GM replied after 100+ posts saying “sorry please post here your name/server and we will help”
nothing happened
so i took matters to my own hands, i made one thread every 2 weeks for 3 months straight, and submitted MANY tickets.
nobody in that entire thread got their glitched quest item
ONE YEAR LATER
patch notes at the bottom randomly said “quest was fixed but only for new players that havnt already done the quest”
problem solved?