As tile, I was in Orsha server. After server merge, some of my guild mates found they got extra VIP buff for 50+ days. and of ppl who got this extra VIP buff ,someone’s VIP got invalid before merge, and someone’s not.
I wanna ask that, if they got the VIP 50 up days as compansasion of merge, why I got nothing?
Or is it just a bug?
It’s a bug and you just got IMC’d
PS: some people also got a free character slot
You mean “didnt get VIP is bug”
or “got VIP is bug”? which one? 
There was no documentation that they will extend or add more Token time to players in the patchnotes or the other news posts regarding the server transfer
Yet the majority (but not everyone) has received more Token time even if it was never actually part of their server merge plans
Maybe it was a bug, maybe IMC decided to be generous (
) thats for you to decide, but people without Token or people who did not get an extension on their Token time got the short end of the stick
When ppl around all got extra long token time but you, really make you feel very bad. 
Hello Everyone!
Thank you for bringing this matter to our attention. Kindly send a ticket to our Customer Support Team along with all the details and evidences that may help the investigation.
Thank you
GM Francis,
Haha I didnt expect that 
free character slot was explained that they got it from the free premium slot of the green penguin event
Some got 63 days of free token time.
i got a rookie package. but i think it’s because i deleted all my characters in my secondary team
Today I lost my rookie package from my mailbox 
For the Character slots we could find from here,
1.3. IMPORTANT! Character Slots (including Companions)
For Token, we gave some extra work to merge them - if the user have both Tokens active on both servers - for service wise. - we did mention at the announcement that will not be merged though.
Also for the Messages,
1.5. Message Box
Also you need to have created your team before the penguin event. If you have created your team after the event, you’ll receive the penguin egg through your mailbox but without the extra premium slot.
Can anyone confirm that people from Klaipeda who also had a team in Orsha before the event have 5 slots and not 6?
If you have a team in both servers of your region, your Lodge in the merged server will consist of 4 basic character slots, plus any premium slots you may have purchased (sum of both teams). For example, if you purchased 1 slot in server A and 2 slots in server B, your total in the merged server will be 4 basic slots + 1 premium slot + 2 premium slots = 7 character slots.
Excess characters will not be allowed (this depends on your total of character slots available). In order to keep all your characters, you may have to purchase additional slots or delete unwanted characters before the merge.
- After the merge, you will be given an additional period of 2 weeks to purchase additional slots or rearrange and delete unwanted characters. After this 2-week period, your characters’ items will be automatically sent to their corresponding Market Retrieve tabs and you will not be able to login until your excess characters are deleted.
^how do I know if I have excess in my lodge?
me, i have 5 slots for each team
after the merge i have 6 slots
Some people also got a reset,this bug too?
That was likely from having a team on the non-main server, and not logging into it within the month period and receiving the returning reset.
For testing purposes, I created a full team in both Klaipeda and Orsha before the merge with different character names. Lodges were (4/4). After the merge, I checked the Klaipeda resulting team, all characters were in the lodge, but it was tagged as (8/4). So it’s easy to tell how many excess characters you have. I encourage you to either buy 4 more slots or to delete the 4 characters you don’t want, because in two weeks you won’t be given the choice which ones will be kept and which ones will be removed.
Couldn’t we ask for a 6th slot for Fedimian and Silute too?
Oh snap they merged the servers? Maybe il log in just to check it out lol